Mobile Crisis Director

Please ensure you read the below overview and requirements for this employment opportunity completely.

No Phone Calls Please .

GENERAL DESCRIPTION

The Mobile Crisis Director is responsible for overseeing and managing all aspects of the crisis program that includes the call center, access coordinators, mobile crisis response teams, the community liaison, training and special projects.

The Call Center is responsible for screening, triaging, assessing, and dispatching calls received through the IFS hotline.

The Access Coordinators assist callers who contact the main IFS phone line with getting linked to the appropriate department to address their identified needs.

The Mobile Crisis Response Teams complete a crisis assessment with an identified individual in crisis and thereafter assist them with linkage and referral to needed services and resources as well as completing a crisis plan.

The Community Liaison develops and maintains strong relationships with key community stakeholders who utilize Mobile Crisis Management Services and increases awareness about the crisis program and its services.

Special projects of the Mobile Crisis Program are overseen by a director who manages the STAR Program, Co-Responder Programs, internships, and other special projects that assist the agency in achieving its mission and vision.

Lastly, crisis training is overseen by a director who implements the comprehensive onboarding process.

The role requires strong leadership, strategic planning, and coordination skills to ensure effective and timely crisis response, collaboration with various stakeholders, and continuous improvement of services.

WORK DUTIES AND TASKS

Leadership and Management

• Provide strategic direction and oversight for the Mobile Crisis Team.
• Provide supervision to Mobile Crisis Supervisors who supervise Mobile Crisis response staff.
• Provide supervision to Call Center Supervisor who supervises Call Center Specialists and Access Coordinators.
• Ensure that staff within the crisis program are adequately trained and equipped to handle crisis situations effectively.
• Develop and implement policies, procedures, and protocols to enhance the efficiency and effectiveness of crisis response services.
• Attend internal and external meetings related to crisis intervention and behavioral health awareness.
• Other duties as assigned.

Cr is is Response Coordination

• Ensure all crisis interventions are conducted safely, ethically, and in accordance with best practices.
• Collaborate with law enforcement, emergency services, healthcare providers, and other community partners to facilitate a coordinated crisis response.
• Other duties as assigned.

Program Development and Evaluation

• Manage program budgets to ensure the efficient use of resources.
• Monitor and evaluate key performance indicator outcomes and the effectiveness of crisis response services, using data to inform improvements and innovations.
• Prepare regular reports on program performance, outcomes, and impact.
• Other duties as assigned.

Community Outreach and Education

• Oversee community outreach activities to raise awareness about mobile crisis services and promote behavioral health education.
• Develop and maintain relationships with key stakeholders, including community organizations, governmental agencies, and behavioral health advocacy groups.
• Represent the organization at meetings, conferences, and public forums.
• Other duties as assigned.

Compliance and Quality Assurance

• Ensure compliance with all relevant local, state, and federal regulations and standards.
• Implement quality assurance measures to maintain high standards of care and service delivery.
• Manage all complaints or issues related to crisis response services, ensuring timely and effective resolution.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

• A graduate of a college or university with a Master’s degree in a human service field, post-graduate degree accumulated mh / dd / sa experience with the population served, or a substance abuse professional, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; and,
• Holds a full, unrestricted license as a clinical social worker (LCSW) or clinical mental health counselor (LCMHC) or psychiatric nurse or psychiatric nurse practitioner in the state of North Carolina.
• Three years preferred experience in providing crisis management services in settings such as assertive outreach, assertive community treatment, emergency department, or other services providing 24 / 7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
• A minimum of four years supervisory / leadership experience in a human service-related field with experience in program development and evaluation, familiarity with trauma-informed care principles, proficiency in data analysis and reporting.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes :

• Medical, Vision, Dental Insurance.
• Supplemental Insurance offering through Aflac with Payroll Deduction.
• Life Insurance (Paid by Company).
• PTO (Paid Time Off).
• Paid Holidays.
• Longevity Pay.
• 401K Retirement Plan.
• Funeral Leave.
• FMLA.
• Direct Deposit.
• Training Opportunities.
• Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
• Free Clinical Supervision in Greenville (LCSWA / LCASA / CSAC)

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