System Admin Executive

Overview :

The Vice President, System Administrative Surgery Institutes will lead strategy, growth, and operations, including quality and safety, for Surgery service lines across core and growth markets in accordance with the organizations’ mission, vision, values, strategy, and direction over both the short- and long-term.

The VP will oversee Surgery Institute program development, maintenance, and performance through Institute growth, joint ventures or new businesses, and strategic initiative processes.

The VP will report to the Novant Health Surgery System Physician Executive to ensure achievement of financial and operational performance.

This support may include development and implementation of clinical programs, budget tracking, volume projections, financial analysis, collaborating with other NH functions, maintaining accreditations and compliance, and more.

The VP will build relationships and collaborate with Novant Health Market, Medical Group, and Institute-specific leaders to ensure optimized Institute operations in support of strategic objectives.

More specifically, the VP will closely collaborate with the President, Novant Health Specialty Institutes and Chief Operating Officer, NHE Ambulatory and with the SVP, COO Novant Health Medical Group and SVP Network Development and Affiliations on topics within the Specialty Institutes.

Qualifications :

Education : 4 Year / Bachelor’s Degree B.S. or B.A., required. Graduate Degree, MHA or MBA, preferred.

Experience : Min of 8 yrs. successful strategic healthcare analysis, strategic planning and development experience or comparable experience,required.

Min of 3 yrs. successful leadership experience, at director leve or above,required.

Additional skills required :

Extensive clinical experience in strategic planning, program development and growth, coordinating operational and financial management of a service line.

Demonstrated track record of overseeing teams that achieve operational and financial results, as well as delivering on patient satisfaction and a remarkable patient experience.

Proven experience in cultivating and managing projects to improve operational, clinical, and financial performance.

Proven ability to develop and maintain strong relationships with clinical personnel, including with leaders across a larger health system (e.

g., corporate services, acute care market leadership).

Demonstrated success in roles with executive leadership responsibilities at a large, not-for-profit healthcare company, ideally with prior experience in North Carolina.

Ability to effectively articulate strategic and clinical initiatives and financial results and to proactively respond to questions from both Novant Health leaders and administrative partners.

Extensive knowledge and experience with requirements of key regulatory agencies and accreditation standards.

Responsibilities :

Develop and lead strategic program growth and operational excellence for the Surgery Specialty Institute in core and growth markets, including supporting the Surgery System Physician Executives

Develop Surgery strategic vision and growth plans to drive financial and operational performance in core and growth markets

To support growth plans, develop and lead implementation of detailed strategic initiatives, including expansion of existing service lines or creation of new service lines and other modes of business development for Surgery

Develop process to track progress across strategic initiatives, and escalate performance improvement or risks / support needed as necessary to ensure growth aspirations are achieved

Provide direct administrative support to Surgery System Physician Executive to drive operating precision in day-to-day care delivery and care expansion efforts

Provide administrative support to President, Novant Health Specialty Institutes and Chief Operating Officer, NHE Ambulatory, and the Chief Operating Officer, Novant Health Medical Group and SVP Network Development and Affiliations to support in-flight initiatives such as physician productivity, patient access, and continuity of care

Collaborate with Novant Health Market, Medical Group, and Institute-specific leaders to ensure optimized Institute operations and collaboration between specialty and primary care services

Support ASC growth and surgical site of care optimization to drive care expansion

Support service line operational advancement with innovative input and resources, including promoting alignment between Institutes and CHAWI regarding digital offerings and the expansion of digital / virtual health services

Build and maintain connectivity to independent groups in core markets (e.g., as appropriate, serve on Boards, support co-management / JV agreements, manage call coverage issues

Ensure quality and safety standards are met system-wide for Surgery Institute, and intervene and escalate issues as needed to ensure performance improvement

Provides information, assessments, summaries and recommendations pertaining to core market growth initiatives for both the Surgery Institute

Supervise direct reports who will assist in accomplishing future goals related to growth and development of Novant Health

Support development of expansion plans for Surgery Institute

Provide administrative support to monitor performance for growth and strategic initiatives

Partner with Novant Health and NHE stakeholders on developing a plan to expand the Surgery service lines as needed

Build and maintain relationships and strategic partnerships with independent physician groups and support the recruitment of additional employed surgical specialists in the area to ensure adequate physician capacity to support the expanded patient population

Strategic compensation alignment

In both core and growth markets, ensure compliant, strategic compensation in partnership with third-party entities

Coordinate with and support Novant Health shared services for Surgery Institute

Support Human Resources-related activities in Surgery service lines where needed, including but not limited to hiring, mentoring, and disciplinary action

In partnership with DPS, ensure an optimally functioning EMR system featuring the latest upgrades, and escalate any issues or outages experienced

Engage with Marketing function to ensure sufficient, coordinated marketing support for Institute expansion

Partner with NH Physician RCM to manage RCM-related services and support Surgery Institutes with any issues experienced, including interactions with payors

Maintain external relationships with third-party partners and negotiate favorable agreements with key vendors

Support the overall clinical, operational, and financial performance across ambulatory areas, including performance of the MSO

Other core responsibilities

Develop budgeting and financial reports for Surgery, in partnership with operational finance, to share with Market Leaders

Oversee management of attaining accreditations (e.g., Coc, NAPBC, QOPI, FACT)

Monitor relevant changes in healthcare industry that may impact ambulatory / physician areas, such as compliance, regulations, and economic and legislative issues

Support addressment of risk concerns and responding to audits, ensure compliance with federal, state, and national regulatory agencies

Leadership Functions

Behaviors : Exhibits patience while navigating complex organizational structures. Collaborates to get buy-in across functions and diplomatically challenge the status-quo and solidify relationships with a broad group of people.

Demonstrates leadership and charisma to drive change forward. Actively respects good work of teams and honor past accomplishments while pushing for necessary change.

Inspires teams to do their best work and pursue excellence in their own lives. Empowers colleagues across Novant Health to do their best work by sharing knowledge and tools.

Dedicates time to listen to experts across the company, understand a variety of perspectives and strive to expand context every day.

Promotes fiduciary responsibility at all levels.

Values : Diversity of thought, experiences, backgrounds will enable the strongest teams. Culture of inclusivity and appreciation enables high team member engagement.

Relentless quest for personal excellence. Courage to stand for what should and must be done in support of best patient outcomes and overall community health.

Compassion for team members, patients, and our communities.

Leadership : Provides consistent and fair oversight. Embraces change necessary to improve efficiency and / or effectiveness and creates an environment for change / transition by empowering leaders and staff.

Utilizes appropriate decision-making strategy : command, consultative, or consensus. Acts with honesty and integrity showing and speaking with respect for the rights of others, human dignity, local culture and with regard to Novant Health’s mission, vision, and values.

Demonstrates leadership skills including problem solving, delegation, and time management / organization. Uses Novant Health’s mission, values, vision, and leader competencies as a personal framework for leadership.

Focuses on Novant Health’s brand promise and considers implications in decision making. Seeks input of staff in decision making.

Trusts others to act when aim is shared and appropriate. Acts with confidence.

Communication : Communicates effectively and builds relationships. Ensures timely and consistent communication of all mandatory and strategic alignment messages to staff.

Models behavior and language that is inclusive and respectful of diverse cultures. Establishes an environment where it is acceptable to discuss differences of thoughts, opinions, and ideas.

Communicates the value of activities within the organization and community to gain cooperation and collaborative partnerships.

Values employee engagement and employee satisfaction. Connects the dots for staff by communicating how the team fits into the organization and its relationship with internal and external resources, risks, goals and expectations.

Business Acumen : Maintains organizational policy and procedure, including rules of conduct. Provides project / process consultation to staff.

Is innovative and thinks out of the box. Shows imagination through creative solutions. Displays interest and willingness to try new things;

takes risks. Evaluates department data and determines whether the desired outcomes are being achieved.

Quality Improvement : Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities.

Monitors quality of the department’s core processes. Consistently reviews core processes, looking for improvement opportunities.

Embraces change and acts as a change agent. Seeks opportunities to engage in educational opportunities as it relates to best practice, legal and regulatory changes.

Reviews and updates job descriptions, department policies / procedures and other documents.

Customer Service : Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.

Monitors customer satisfaction scores and makes changes for improvement.

Human Resources : Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.

Coaches staff in developing plans to achieve career goals. Monitors, evaluates, and coordinates workload trends and manages resources to meet department needs.

Coordinates planning for human resource needs based on productivity and workload. Continually seeks to implement activities that reduce staff turnover rate.

Financial : Manages activities to be financially responsible of Novant Health resources.