Field Service Technician - Massachusetts

Description

The Field Service Technician position supports one of the Hydrafacial divisions in a service role. Previous experience in repair and maintenance or manufacturing of electro-mechanical devices as well as automobile and air travel is highly desirable.

HERE’S WHAT YOU’LL BE DOING :

Represent and perpetuate Hydrafacial’s customer service values

Travel to various (customer) sites to perform maintenance and repair on electro-mechanical devices

Complete and accurate data entry and documentation of service action and customer interaction

Support other internal operational teams and complete department projects, as needed

Provide feedback and participate in procedure / process improvements

Complete and process various service requests and orders

HERE'S WHAT YOU'LL BRING TO THE ROLE :

Customer service experience, preferably in a technical / computer-related field

Knowledge and experience with electro-mechanical devices

Ability / experience in troubleshooting and problem-solving

Ability / experience instructing and educating customers on product use

Excellent oral and written communication as well as interpersonal skills

Excellent organization and follow-up skills, ability to prioritize and multitask

Driven and motivated to help others, support coworkers, be a team player & enhance morale

Meticulous, detail-oriented and strive to minimize mistakes and duplication

Ability to learn, discover answers, retain new information, and share the knowledge

Ability to identify with customers and build rapport

Ability to maintain a positive & professional demeanor, exercise good judgment at all times

Ability to work in a fast-paced environment

Self-starter and motivated to excel at work

Able to maintain flexibility in work schedule and work some evening and / or weekend shifts

Authorized to work, drive, and travel in the United States

Able to lift to 85 lbs, as needed

What else can you expect with HydraFacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few.

We also provide Basic Life / AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an Employee Stock Purchase Plan and a 401(K) plan with an Employer Match.

Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow.

If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

We mean it when we say you’ll LOVE this role.

Base Salary Pay Range : $65,000 - $85,000)

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits.

Come grow and GLOW with us!

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BeautyHealth is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws.

We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

BeautyHealth does not accept unsolicited assistance or resumes / CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV / resume submitted by a search firm to any employee at our company without a valid written search agreement.

If we need additional support, we will be sure to reach out directly to one of our preferred providers.Please no phone calls or emails