Event Technology Coordinator

The Event Technology Coordinator is responsible for ensuring University events are supported by Information Technology Services (ITS) technical staff for a diverse range of University stakeholders such as executives, deans, faculty, staff, students, as well as external clients using LMU spaces for private events.

Additionally, this role serves as an ITS escalation point for any audiovisual functional failures within classrooms, labs, conference rooms, or event spaces on campus.

This role requires a candidate who demonstrates exceptional attention to detail, professional decorum and tact when corresponding with customers, and who remains calm under pressure.

This position reports to the Manager of Learning Space & Lab Technology and works closely with the Classroom Support Coordinator, Audio Engineer, Senior Campus A / V Engineer, Creative Services Coordinator, and Technology Support Specialists.

Position Specific Responsibilities / Accountabilities

Event Support

• Coordinate technology needs and run-of show-details with event organizers and LMU Conferences and Events Services (CES) staff via phone, Microsoft Teams messaging, email, and Service Now
• Provide event technical support for scheduled university events
• In coordination with ITS Classroom Support Coordinator, assign ITS technical staff to inbound event requests and ensure staff report for duty as assigned
• Provide immediate guidance for functional issues with ITS-managed technical equipment while events are in progress
• Partner with Facilities Management, Campus Safety Services, or appropriate University department to urgently resolve any disruptions to events
• Partner with other ITS departments to urgently resolve disruptions to events caused by ITS equipment not managed by the Learning Space and Lab Technology Team
• Train ITS technical staff on ITS-managed technology within event spaces
• Perform event site walks / run throughs / rehearsals, when requested
• Recommend appropriate LMU venues for upcoming events, when requested
• Partner with the ITS Creative Services team for livestream event support, when requested
• Provide A / V support technical training for ITS staff

Classroom Support

• Provide immediate guidance for functional issues with ITS-managed technical equipment while classes are in progress
• Assign ITS technical staff for A / V technology set up or Zoom meeting set up requests
• Perform other related duties as assigned

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.

Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

• Typically a bachelor’s degree in a related field or equivalent job experience.
• At least 3 years of experience in event technology support or relevant hospitality experience. Experience supervising a team is preferred.
• Experience setting up, configuring, and operating handheld wireless microphones, lavaliers, and wired microphones
• Experience setting up, configuring, and operating PTZ cameras and / or web cameras for web streaming and video conferencing
• Experience with troubleshooting Crestron and AMX / Extron audiovisual control products
• Experience running Zoom videoconferencing sessions including detailed knowledge of features such as breakout rooms and security features
• Ability to troubleshoot Zoom audio and video issues within a hybrid meeting scenario
• Experience supporting and troubleshooting presentation software such as Microsoft PowerPoint, Apple Keynote, Adobe Acrobat, etc.
• Experience presenting media files such as Microsoft Office formats, .pdfs, and QuickTime files
• Ability to troubleshoot ceiling-mounted projectors, wall-mounted displays, built-in speakers to re-establish connectivity to an audiovisual control system
• Ability to come up with quick alternatives when a functional failure cannot be immediately resolved
• Ability to meet deadlines
• Excellent communication, collaboration, and problem-solving skills
• Passion for event support and customer service

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

HERC# #HEJ#

Staff Regular

Salary range

$27.50 - $31.75 Salary commensurate with education and experience.Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society.

LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law.

We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)