SECURITY OFFICER

Security Officer

at Acreage Holdings Montville, Connecticut, United States Essential Duties and Responsibilities :

Acreage Holdings is a fully integrated cannabis company, with the goal of being the leading innovator in this new and burgeoning industry.

Based out of The Botanist - Montville, the Security Officer, in coordination with their manager, works to keep the employees and patients safe in an environment requiring exceptional customer service skills to work in a fast pace environment.

Job duties include, but not limited to :

• Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
• Validate & enter customer information with and accuracy into our internal systems
• Assist dispensary staff with controlling access to facility by ID examination and verification
• Answer phone, assist customers and provide the highest levels of customer service
• Comply with standard operational procedures and best practices
• Complete various duties with a high level of accuracy and attention to detail
• Protect company and customer information in accordance with policies / procedures
• In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
• Maintain
• Engage in de-escalation techniques to assist with patient and customer disputes
• Monitor security cameras
• Complete reports including but not limited to daily written and / or electronic tracking sheets, noting all activity on premises
• Other duties and responsibilities as needed

Basic Qualifications :

Education and / or Work Experience Requirements :

• High School Diploma or equivalent experience
• 2+ years experience in private or public security, law enforcement, or other governmental security agencies
• Knowledge of computer & office equipment and programs (Word; Excel; office equipment such as copiers / telephone systems)

Additional Qualifications :

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to focus; attention to detail
• Ability to work effectively as team member, and independently
• Ability to communicate clearly and calmly
• Ability to remain calm in periods of high stress or unusual activity
• Ability to maintain confidentiality and absolute reliability and honesty
• Extended time sitting, walking, bending, and reaching
• Able to pass a state mandated background check
• Ability to lift and carry up to 50 pounds for a distance of 100 feet

Skills and Qualifications : Licenses, Skills, Training Awards

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