Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Customer Service!
Looking for a bilingual customer service associate. Associate should be able to resolve customer concerns.
Responsibilities
Experience providing strong customer excellence while resolving customer concerns
Ability to work effectively and independently in a structured but flexible team environment
Ability to follow regulations, policies, and procedures
Strong analytical skills with attention to detail and accuracy
Call Center Experience
Basic Microsoft Office skills
Bilingual speaking proficiency in Spanish / English
Ability to navigate multiple computer systems, applications, and resources
Ability to manage individual production goals and deadlines
Ability to make timely judgement decisions while working in a fast passed work
Basing finance knowledge
Job Expectations
Training and job will be onsite full time in our Richardson office
Flexible to work any hours during hours of operation : Monday-Friday 9am-9pm CST
Your assigned schedule dynamic and is subject to change based of business needs and will fall within these hours of operation
There may occasionally be opportunities for overtime
Qualifications we seek in you!
Minimum Qualifications / Skills
Customer Service experience, or equivalent demonstrated through one or a combination of the following : Work experience, training, military experience, education
High School Diploma or equivalent
Board Certified Behavior Analyst / BCBA - 10K Sign On Bonus - Richardson, TX
Orientation & Training: All BCBAs receive a fully customized virtual orientation at the center hired, along with 6 weeks of ongoing training. Programs Offered: 100% Tuition Reimbursement Program, ABA Intern, Referral Bonuses, Employee Recognition, Employee Perks. Join our Team at Behavioral Innovati...
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledge Customer Service, Retail, Associate, Customer Exp...
Customer Service Associate
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excel Customer Service, Associate, Customer Experience, Service, Retail, Automotive. ...
Remote Customer Service Rep - Houston, Tx
Remote Customer Service Rep - Houston, TX. This position is a Remote - Work at Home, Customer Service position. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service ...
Customer Service & E-commerce Associate Team Leader (customer Service, In-store Shopper Assistant Department Manager) - Full Ti
You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Monitors in...
Game Nerdz Warehouse Associate - Richardson, TX
This position will primarily work in a warehouse environment and may be exposed to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, and outside weather conditions. Convey items from storage locations to Home/Bulk locations. Adjust pallet quantities from one...
Work from Home Customer Service Sales Richardson, TX
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career. Excellent benefits package : medical, dental, and prescription...
Customer Service Sales - Work From Home Frisco, TX
What We Offer: Remote, work from home career Average 1st yr $55-70K / Avg 2nd yr $115K commission + bonuses Life-long residual income through renewals Unionized position with stock options Excellent benefits package: medical, dental, and prescription coverage. We are a rapidly growing company active...
Bilingual Sales Associate/Asociado de Venta Bilingue/Spanish/Espanol/Servicio al Cliente/Customer Service
Strong verbal & written communication skills for constant interaction with customers in person or by phone. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. We have an extensive ...
Soap Maker/ Guest Service Associate - Addison, TX
This position is responsible for maintaining a high level of energy and guest satisfaction inside the Buff City Soap store. This position will be trained on how to make all of our products (must be 18 years of age or older in order to make soap). Scheduling expectations will be late afternoon into e...