Care Coordinator

We are looking for an excellent multi-tasker, who works well with tight deadlines, to join us in our core value centered organization to enhance the lives of babies up to aging adults and their families in their homes.

This role is key to the success of the business with the main responsibility of connecting our caregiving & nursing workforce with the needs of our clients and enhancing the smooth operations of the facilities we staff.

A background in billing, insurance and pre-authorizations is preferred along with a solid confidence in scheduling employees to their clients and maintaining a high level of excellence in customer service.

BrightStar Care has a 13 year track record and an excellent reputation in the community & was recently named One of The Best Places to Work in Louisville.

Our Care Coordinator must thrive in a fast-paced environment, be able to answer phone calls and resolve issues quickly and accurately, be able to motivate and inspire a team and respond effectively to the changing needs of the people we serve.

Our perfect candidate is :

• Passionate - has a genuine desire to serve our community
• Able to persuade and influence - convince others to adopt a course of action
• Results driven - assumes personal responsibility to achieve outcomes and work effectively with little direction
• Customer service focused - recognizes and understands customer needs and delivers in a manner that exceeds customer expectations
• Capable of working well within our best-in-class office environment

This position is full-time.

Work hours are primarily : Monday - Friday 8 : 30-5 : 30 pm

What We Offer :

At BrightStar Care we value each of our employees and care about their wellbeing.

We strive to provide best-in-class benefits packages, including :

• 401(k)
• Insurance :
• Medical
• Dental
• Vision
• Weekly pay w / direct deposit
• Work for a company named twice for "Best Places to Work in Louisville"

Responsibilities

• Customer / client care effectively manages the customer care procedures and serves as point of contact for client & facilities / customer relations.
• Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client & facility care needs and minimize non-billed overtime;

ensures on-call phone and assigned staff are properly trained and available as needed.

• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Assists with recruiting, interviewing, orientation & onboarding
• Administers agency policies and procedures
• Manages collection of required Dr’s orders & plans of care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing or Care Coordinator team
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws
• Make home visits to patient's homes for start of care or case management / quality assurance is needed

Education / Experience Requirements :

• High school graduate required
• Proficiency in computer skills using Windows
• Prior scheduling experience preferred, ideally in the health care field
• Flexibility and good time management skills A MUST
• Excellent organization, planning, and project management skills.
• Valid driver's license and an automobile required.
• Drug screen and criminal background checks are conducted on all applicants.

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