Summary :
This role enhances customer satisfaction through managing customer complaints while driving continuous improvement and ensuring quality objectives are met.
Assists in the accuracy of defect detection as well as the correction / improvement of products and processes. Leads development, implementation and verification of product and processes related to internal / external customer and regulatory quality requirements.
Essential Functions :
- Participate in the improvement of the manufacturing process by conducting studies to identify problems and providing solutions and / or reccommendations and implementing corrective / preventive actions.
- Analyze defective product and / or processes to determine root cause and provide input on corrective / preventive actions to prevent future failures.
Implement solutions to improve yield.
- Perform internal and external audits on product / processes to ensure compliance to specifications. Review and approve various quality documentation.
- Interact with other departments, suppliers and customers to drive improvement activities and ensure product and processes meet or exceed customer expectations.
- Lead quality and customer complaint root cause investigations for resolution of quality issues and eliminating problems from re-occurrence.
- Support qualification of new product, processes and / or equipment through collection and data analysis.
- Support maintenance of the quality systems standard.
- Other duties as assigned.
Qualifications :
- Bachelor’s Degree in Engineering or related field. May consider equivalent work experience in lieu of degree.
- 6+ years of quality experience in manufacturing
- Experience with quality systems standards
- Experience with statistical software and / or other quality tools
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