Treasury Department Federal Credit Union
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location : 1101 2nd St NE DC, DC
Schedule : Full-time
Position Overview
As an IT Specialist at TDFCU, you will play a crucial role in providing technical assistance and support for internal systems and users.
This position requires a proactive individual with strong problem-solving skills and a passion for leveraging technology to improve operational effectiveness.
Duties and Responsibilities :
- Troubleshoot common technical issues such as drivers, network connectivity, password lockouts, and knowledge of general desktop applications.
- Install or modify data communication systems. Provide technical assistance and consultation in the use and operations of complex computer operating systems.
- Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware / software.
- Provide triage for helpdesk activities. Maintain workflows, diagrams, databases, and libraries including systems security functions.
- Design and maintain systems documentation according to policies and standards. Ensure that documentation meets all security regulations for the credit union.
- Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
- Partner with manager to evaluate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
- Evaluate and procure new technology and computer supplies.
- Coordinate the services of vendors and review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.
- Ensure that all software licenses and security certificates are maintained.
- Maintain administrative access for defined systems.
- Perform other related duties as assigned.
Education & Experience
Associates degree in a computer-related or information systems field. May consider appropriate certifications within computer, network, or information systems.
Requirements
- Minimum of 2 years related experience in financial institution / credit union.
- Extensive knowledge of computer hardware and software, particularly Microsoft suite of products.
- Ability to execute judgement to apply broader aspects of established practices to situations.
- General understanding of security and network technologies (firewall, VPN, spam filter, etc.).
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