Position Description :
Position Summary
- The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing the customer in-store experience;
- The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials;
ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.
Principal Responsibilities
- Acquire and Maintain Customers
- Clerical functions, including but not limited to office management and file maintenance
- Create price tags
- Customer payments and data entry in VersiRent computer program
- Greets customers and facilitates in-store sales
- Inbound / Outbound sales calls
- Maintain professional appearance
- Maintains showroom appearance
- Resolves customer service concerns as they arise
- Responsible for answering phones
- All other duties deemed necessary for effective store management
Essential Requirements
Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person.
Build and maintain files to company standards and policy
Intermediate math skills
Excellent phone skills
Must be able to explain product features and benefits
Must be able to explain terms of rental / lease agreement to customer.
Must be able to read, write and communicate effectively in person and over telephone
Must be organized
Must be able to work overtime
General Physical Requirements
Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance
Stooping, bending, pulling, climbing, reaching and grabbing as required
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