Job Description
Join the Chase Consumer Bank Digital Accessibility Team which aims to drive significant value for our customers and the bank by enabling culture, knowledge, habits, tools, data, and support to help our teams to make every customer's digital experience fully accessible.
We maintain JPMC's global Accessibility standards and testing approaches as well as offer accessibility tools and training to employees across the firm to increase their skills, effectiveness, and productivity.
We also attach accessibility experts as advisors and testers to product teams and further support their success with process governance and reporting.
As the Executive Director, Digital Accessibility Standards, Tools, and Training, reporting to the Head of Digital Accessibility, you will play a pivotal role in championing accessibility across our digital products and platforms.
You will lead initiatives to establish and enforce accessibility standards, implement effective tools and technologies, and provide comprehensive training to improve our teams adhere to new ideas.
This role requires a deep understanding of accessibility guidelines, strong leadership skills, and a commitment to promoting inclusivity.
The position will work in close partnership with the Head of and other leaders on the Digital Accessibility Team as well as key functional partners and leaders across various lines of business who are stakeholders in delivering accessible digital products and documents.
Job responsibilities
- Lead our Digital Accessibility Standards, Tools, and Training teams.
- Develop and implement digital accessibility standards and for the firm.
- Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
- Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
- Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
- Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
- Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
- Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
- Build relationships with standards organizations, universities, external partners, and the community.
Required qualifications, skills and capabilities
- Expertise in Digital Accessibility, Assistive Technology, and international Digital Accessibility Standards and technical specifications.
- Experience working in the Digital Accessibility field, conducting accessibility audits, developing and delivering training, and developing accessible UIs.
- Demonstrable experience in contributing to the development of global Accessibility Standards (e.g., serving on W3C committees, contributing to drafts, opening bugs)
- Broad experience with industry new ideas and how accessibility is implemented, Experience with the accessibility legal issues and the current / evolving landscape, Experience evaluating, managing, and negotiating with accessibility vendors.
- Demonstrated others-centric attitude, focused on transparency and bringing value, uplifting others, sharing credit and succeeding as a team.
- Demonstrated consultative and collaborative approach with skill at navigating complex organizations with a variety of activities and personalities.
- Demonstrates excellent judgment to mitigate risk that could impact the firm's reputation, Good people management skills, demonstrate building highly effective teams.
- Demonstrate ability to lead through influence and collaborate across a highly matrixed organization, Ability to communicate effectively and confidently (both verbal and written) with excellent story-telling / deck-writing / public speaking and presentation skills required
- Openness to an environment of active developmental feedback from peers and managers; eagerness to work in a fast-paced, results-driven, highly dynamic environment.
- Bachelor's degree required.
- Passion for accessibility and ability to communicate the importance and value of accessibility through data, story, and influence.
Preferred qualifications, skills and capabilities
Financial Services background is plus.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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