Senior Product Manager Technical - Merch by Amazon, Merch on Demand

Who we are :

Do you love fashion and graphic apparel? Are you inspired by makers, creators, and DIY businesses that are leveraging on-demand product creation?

At Merch by Amazon, we print t-shirts (and sweatshirts, and hoodies, and phone cases, and PopSockets). On-demand. For any Amazon customer who orders them.

On behalf of thousands of entrepreneurial designers who upload merchandise designs to our site : ().

Since launching in 2015, we have scaled our business to the US, UK, Germany, France, Italy, Spain, and Japan, across several types of apparel and retail products and we’re just getting started.

We empower content creators of all sizes, from amateur designers to large brands, to scale their merchandise sales globally without the constraints of managing inventory or a supply chain.

Who you are :

The right person for this role will have ample e-commerce experience, and a track record of working with software developers to define and build new technology and awe-inspiring new experiences for customers.

You have to love building stuff and inventing on behalf of customers.

Responsibilities :

• Establish the product vision, goals and key business metrics / indicators (KPIs) for success
• Define customer and product requirements, and clearly communicate and coordinate the requirements to the development team and other stakeholders
• Define and deliver the product development roadmap
• Oversee user interface design, usability testing, customer research, metrics and data analysis, product launch and product marketing
• Work cross-functionally with designers, software development engineers, finance, customer service, legal, and business development on a rapid and iterative product development cycle
• Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making
• Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load
• Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences
• The ideal candidate will have a track record for developing a vision, defining a strategy and building programs and features from the ground up.

In this role, the candidate must be able to influence across multiple company organizations, be an exceptionally strong communicator and analytical thinker and have a history of delivering results.

This person will have experience delivering customer-facing products that reach millions of users, worldwide. They will have solved complicated problems with elegant, simple solutions

Expectations :

• Customer focused you are a strong voice on the leadership team and in daily decisions for making the right tradeoffs on behalf of the customer.
• Results oriented you rally your teams to meet their commitments to each other and to customers. Seeing your teams’ solutions ship, scale and make a measurable impact on customers’ lives fuels you
• Customer advocate You embrace taking on the hardest problems, navigate ambiguity, and are willing to fail in the name of learning what works best for customers

BASIC QUALIFICATIONS

• 3+ years of team management experience
• Bachelor's degree
• Experience owning / driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

PREFERRED QUALIFICATIONS

• Experience in software development
30+ days ago