Job Description and Duties
Under the general direction of the Director of Strategic Stakeholder Engagement & Customer Experience (SSM II), the Staff Services Manager I (Specialist) will have the functional title of Manager of Outreach, Customer Service, and User Experience.
This position will play a pivotal role in the implementation and maintenance of customer service, outreach, and marketing strategies.
The incumbent will also operationalize new policies to validate employers who have been exempted from the program and seek to ensure the mandate is being properly enforced.
You will find additional information about the job in the .
Special Requirements
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Electronic applications are encouraged. If submitting a hard copy, please include JC-435716 / Position #823-001-4800-005 in the "Examination(s) or Job Title(s) for which you are applying" section of the application.
Hard copy applications received without the required information may not be considered.
California State Civil Service Employee Benefits Summary Benefit Description Additional Information New Employee Benefits Orientation Page
Summary review of benefits available to you as a new State Civil Service employee. State Civil Service Act
Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.
Salaries and Civil Service Pay Scales
Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.
Represented Employee Bargaining Contracts
Review the specifics of represented state employee collective bargaining contracts.
Retirement
Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation.
CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.
401(k) and 457(b) Plans (Savings Plus)
Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit.
This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees.
You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.
California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information
Cash In Lieu of Health and / or Dental Benefits (Cash Option)
Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source.
Common Carrier Travel and Accident Insurance for Excluded Employees Only
Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.
Commute Program
Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.
Consolidated Benefits (CoBen)
Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.
Death Benefits
Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook.
Planning Ahead Handbook Dental Benefits
Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.
Employee Assistance Program
Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.
866) EAP-4SOC
California State Civil Service Employee Benefits Summary Benefit Description Additional Information
Group Legal Services Insurance
Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs.
Available to eligible employees and their eligible dependents.
Group Long-Term Disability Insurance For Excluded Employees Only
Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.
Health Benefits
Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.
CalPERS Health and Wellness
Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.
Long-Term Care Program
Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.
Part-time, Seasonal, and Temporary Retirement Program
Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.
Reimbursement Accounts
Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses.
You can increase your take home pay and decrease your taxable income.
Third-Party Pre-Tax Parking Reimbursement Account Program
Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.
Vision Benefits
Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses.
An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.
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