Description
Job Schedule : Full Time
Standard Hours : 40
Job Shift : Shift 1
Shift Details : Mon-Fri
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here.
We invite you to become part of Connecticut’s most comprehensive healthcare network.
Not quite sure which specialty sparks your interest? Join our team of Medical Assistants, Patient Service Coordinators and Surgical Schedulers who support various specialties as they float throughout the region, coverage includes Urgent Care and Primary Care.
There’s so much to learn in our ambulatory sites. Our Patient Service Coordinators manage patient appointments from check in to check out and our Surgical Schedulers support our Providers, Patients and Hospital systems by ensuring all pre / post-operative tasks are completed.
Joining this team provides a great opportunity to build your skills and supports growth within the HHCMG system.
Job Summary
Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
This position reports to a Team Lead, Site Manager or Practice Manager.
- Greets and registers arriving patients, completes registration forms and verifies insurance
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
- Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
- Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
- Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
- Defines and resolves patient / physician issues / problems, bringing concerns to team lead or manager as necessary
- Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
- Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
- Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
Qualifications
- High school diploma or equivalent
- Required travel to other satelitte offices
- Associates' or Bachelor’s degree in a clinical or business field preferred
- 2 years of relevant experience in a fast-paced medical office preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance.
Every moment matters. And this is your moment .
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