Customer Success RepresentativeHR Force International • McLean, VA, US
Customer Success Representative
HR Force International • McLean, VA, US
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job_description.job_card.job_description2+ years of customer-facing experience in SaaS / FinTech. Knowledge of AML / KYC / IDV solutions preferred. Strong communication and problem-solving skills. Ability to manage multiple clients in a fast-paced environment. A customer-first mindset with attention to detail.
We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.
Key Responsibilities :
- Act as the first line of support for customer inquiries and issues.
- Assist with onboarding and training of new customers.
- Monitor customer health scores and escalate risks as needed.
- Partner with Customer Success Lead to drive adoption and retention.
- Document customer feedback to inform product improvements.
Requirements
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Customer Representative • McLean, VA, US
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