Operations Manager

Job Summary

Effectively manage technical and financial operations for project design, integration and service of audiovisual systems.

Essential Duties and Responsibilities

• Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off
• Manage external activities including all out-sourced or sub-contract work in support of project installation activities
• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Monitor and ensure labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary resources for installation jobs
• Manage internal activities that support client training
• Manage or facilitate field testing of integrated systems and training client on use
• Customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines Maintain scheduling and resources for the department
• Travel to various job sites required

Other duties assigned as needed

Skills and Abilities

• Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Understanding of technical aspects of audiovisual systems design and installation preferred
• Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
• Understanding of construction project management applied to audiovisual projects
• Proficient with AV, project management theory and practices or other electro-mechanical installation techniques
• Proficient with test and calibration equipment preferred
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills

Education and / or Experience

• Minimum of a high school diploma or equivalent is required. Bachelor’s degree in Accounting, Finance, Business or related field is preferred
• Minimum 4 years of Management experience in similar or related field
• Experience in the AV industry is preferred
• InfoComm CTS General certification preferred
• Capability of managing a 10 million dollar budget is a plus
• Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports
• Ability to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment.

This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers / printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
18 days ago