Senior Technical Support Engineer

About Salesforce

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good you’ve come to the right place.

Position : Senior Technical Support Engineer

Location : San Francisco, CA

Job Duties :

• Take ownership of customer cases (working directly with customers), in collaboration with Support peers and Engineering to troubleshoot and solve complex issues.
• Assist customers and partners in troubleshooting their custom code, integrations and implementation of our Salesforce Industries products, including debugging, troubleshooting, and ensuring issues are fully resolved.
• Develop and maintain technical expertise in assigned areas of product functionality.
• Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
• Provide feature explanation and implementation standard methodologies.
• Develop and provide a customization workaround wherever appropriate.
• Handle escalated issues effectively and conflicting and competing priorities.
• Become broadly versed in additional products.
• Create and maintain support documentation including knowledge articles for the Digital Platform Swarm team.
• Understand and adhere to existing support processes to protect predefined SLA.

Minimum Requirements :

Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements :

• Java
• Python
• Linux
• JQuery
• Ajax
• NodeJS
• Bugzilla

Any suitable combination of education, training and / or experience is acceptable.

Compensation :

For California-based roles, the base salary hiring range for this position is $121,597 to $158,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link : Salesforce Benefits.

Salesforce is an Equal Opportunity & Affirmative Action Employer.

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