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Customer Service Associate

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Customer Experience Associate II to assist Kentucky residents with health benefits inquiries.Key ResponsibilitiesAnswer calls related to health benefits such as SNAP, Medicaid, and TNAFAssist callers with password resets, application status, and navigating online application toolsInput and interpret data across multiple systems while maintaining professionalism during callsRequired Qualifications, Training, and EducationMinimum 1 year of experience in high-volume call centersMinimum 1 year of customer service experienceHigh school diploma or GEDBackground and drug screening requiredMust reside in the state of Kentucky

11 days ago
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