Overview :
As the Front Desk Attendant at Texas Family Fitness, you are the face of our club, playing a crucial role in creating a positive and welcoming environment.
You will be responsible for ensuring an exceptional guest experience, serving as an Ambassador of Texas Family Fitness, and providing knowledgeable support on all aspects of club operations.
This role requires you to manage customer communications and issues from initial contact through to resolution.
Key Responsibilities :
Customer Service Excellence :
- Provide outstanding customer service, consistently exceeding member and guest expectations.
- Greet every member and guest promptly, ensuring each person feels welcomed as part of the Texas Family Fitness community.
- Handle inquiries by phone and in person with detailed knowledge of memberships and services.
- Address and resolve guest complaints in a professional and courteous manner.
- Maintain the security of retail and concession areas.
- Ensure the lobby is clean, organized, and presents a family-friendly, professional atmosphere.
- Keep the front desk attended at all times.
Membership Management :
- Promptly check in every member and guest upon arrival and offer a friendly farewell as they leave.
- Ensure children are accompanied by an adult member and safely escorted to the Kids Club.
- Confirm appointments, assist with referrals, and process membership cancellations.
- Promote and up-sell family memberships while focusing on member retention.
Account Management :
- Maintain confidentiality of all member and guest records.
- Update contact information as needed and accurately collect and post member balances.
- Verify and update account information, including credit card details, to ensure records are current.
Requirements :
- Education : High School diploma completed or in progress.
- Experience : Prior customer service experience is highly desired, though training will be provided for the right candidate.
- Personality : Personable, enthusiastic, optimistic, and outgoing.
- Attitude : Positive with a collaborative team-player mindset.
- Flexibility : Ability to work a flexible schedule, including weekends and holidays.
- Skills : Ability to thrive in a fast-paced environment and multitask effectively.
- Technical Skills : Proficiency with basic computer applications.
- Stability : Consistent work or school history.
- Communication : Excellent oral and written communication skills.
- Passion : A genuine passion for health and fitness.
Front Desk Attendant
It’s all about you! The Front Desk Attendant is a critical position in our clubs. You are the face of Texas Family Fitness! The Front Desk Attendant is ultimately responsible for the guest experience. The Front Desk Attendant will own customer communications and issues from initial contact until res...
Front Desk Attendant
As the Front Desk Attendant at Texas Family Fitness, you are the face of our club, playing a crucial role in creating a positive and welcoming environment. Keep the front desk attended at all times. ...
Concierge Care Specialist
A company is looking for a Concierge Care Specialist. ...
Veterans Preferred - Housekeeper/Room Attendant - $700 HIRING BONUS
Hyatt Regency Frisco is conveniently located 25 minutes north of the Dallas with 303 guestrooms and 27,500 square feet of event space. The Housekeeper is responsible for maintaining the cleanliness of the guest rooms assigned. Discounted & Complimentary hotel room nights. ...
Receptionist - Client Service Specialist
It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the Client Service, Receptionist, Specialist, Service, Client, Animal Care. ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Dining Room Attendant (Busser) Part Time| Ice House
Omni PGA Frisco Resort is seeking a motivated and passionate Dining Room Attendant (Busser) Part Time | Ice House to join our team. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Maintain high standards of personal appearance and grooming, w...
Concierge
Concierge (Front Desk) is responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed information about the venue, food and beverage menu, and gaming options. Concierge should also have a complete understanding of the reservation system in order to keep it o...
PM Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...