The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customers problem.
Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and / or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Able to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and / or concerns.
- Customer-focused for positive customer experience and resolution
- MUST RESIDE IN CALIFORNIA
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Powered by JazzHR
Survey Assistant - Customer Service - Work from Home
Administrative Assistant / Data Entry Clerk (Remote Work From Home Online – Part-Time, Full-Time). MUST use products and/or services, if provided. ...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Service Representative - Work From Home
Medical, vision, & dental / 401k match / PTO - As a Customer Service Rep you'll: Answer incoming phone calls from agents and customers, assisting with a variety of inquiries; Service customer requests with a sense of urgency and accuracy; Document detailed and concise notes on all interactions. Call...
Customer Service Representative - Work From Home
Competitive pay - As a Customer Service Rep you'll: Receive and resolve a high call volume of inbound and outbound calls via the ACD system; Answer questions from providers, health insurances and members, regarding referrals and claims; Provide education regarding managed care processes and services...
Customer Service Remote Work
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. Desire to participate in professional development and take on new responsibilities Self-motiva...
Customer Service - Remote
Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of our exceptional team as a Customer Service Representative. About the Role: As a Customer Services Re...
Customer Service (Full Time/Remote)
Working with police departments, firefighters, teachers, postal workers and other labor unions as well. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and e...
Customer Service & Sales Support - REMOTE
WORK LIFE BALANCE- Full time & Part time/ You are your own boss/ Work from home PERSONALIZED MENTORSHIP- One on one coaching, daily meetings and training AWARD WINNING CULTURE- Work for yourself but not by yourself! PARTNERED WITH 60 PLUS A+ RATED INSURANCE COMPANIES- (Mutual of Omaha, Transamer...
Customer Service Representative – Remote
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Altig Orlovic is one the premier workplaces in North America, consistently being voted one of the best places to work, with Best Work...
Customer Service (Remote)
Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice r...