Job Description
Job Description
We are offering a long-term contract employment opportunity for a Customer Service Representative in the Edison, New Jersey area.
The role will primarily involve processing customer orders, maintaining records, and ensuring a high level of customer service within a manufacturing and distribution industry setting.
Responsibilities :
- Handling customer inquiries and resolving any issues, primarily through email communication.
- Efficiently and accurately processing customer credit applications.
- Maintaining accurate customer records and monitoring customer accounts.
- Coordinating order details with the Credit Manager to ensure proper approvals.
- Accurately transmitting information concerning delivery dates on all inquiries and orders.
- Assisting in the research, investigation, and processing of all Customer Complaints and Return Merchandise Authorizations (RMA’s).
- Collaborating with Sales Personnel to ensure adherence to Finished Goods, Hold for Release, Stock, freight, minimum quantity, and protocol policies.
- Communicating customer needs to production and following up to ensure satisfaction.
- Working closely with Operations and Shipping Departments to maintain a high level of customer service and plant efficiency.
- Performing any other duties as assigned by the Customer Service Manager.
- Proven experience in a customer service role
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills
- Proficiency in using computer software like Microsoft Office, CRM systems, etc.
- Ability to work in a team and build positive relations
- High school diploma or equivalent educational qualification
- Ability to handle stressful situations and remain calm
- Willingness to work in different shifts, including weekends and holidays
- Good organizational and multitasking abilities
- Knowledge of customer service practices and principles
- Strong interpersonal skills to interact with diverse customer base
- Ability to maintain a positive, empathetic, and detail oriented attitude towards customers at all times
- Active listening skills to understand customer needs and provide appropriate solutions
- Patience in dealing with difficult customers or complex issues
- Ability to learn about products and services and explain them to customers.
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