Customer Service Representative

Customer Service Representative SUMMARY This position is responsible for being the first line of contact for Harcros. This may include email, mail, telephone, web portal, or in person by internal & external customers.

Essential Duties and Responsibilities- Other duties may be assigned. Responsibilities may vary by location.

• This position must be able to handle a large volume of emails, phone calls and sales order processing.
• Will be the liaison between customers and internal & external associates.
• Processing orders for material or merchandise received from customers.
• Responsible for interacting with customers & suppliers via email, phone call, and web portal.
• Participate in general office duties such as filing, ordering office supplies, sort and deliver mail, and more.
• Enter orders into computer, check inventory levels, generating shipping papers, and check customer credit.
• Constant communication with customers regarding their order status.
• Being the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
• Check orders for accuracy. Gather & attaches required additional documentation.
• Prepare & process invoices, issue credit memos, and assist Credit Dept. by checking customer payment status.
• Processes vendor invoices, freight bills, product returns, freight claims, and corrected billings.
• Maintains signature file of additional forms for customer order release.
• Schedule production of product as necessary.
• Coordinates shipments to other branch facilities and customers.

Experience and Education Criteria

• High school Diploma or General Education Degree
• 1-3 years related experience and / or training
• OR equivalent combination of education and experience

The Impact You Will Make :

• Opportunity to make a difference on business results
• The ability to learn and grow as a Support Specialist
• Build a long-term career with a great organization
• Being an Employee-Owner

What We Are Looking For :

• Someone who is a Customer Focused Professional
• Efficient Multi-Tasking Skills
• Exceptional Communication Skills
• Excellent Organization & Problem-Solving Skills
• Service Oriented

The Benefits- Harcros Chemicals is 100% Employee-Owned

• Employee Stock Ownership Plan (ESOP)*
• Qualifying period must be met.
• Profit Share Program*
• Qualifying period must be met.
• Safe Harbor Contribution*
• 401(k) Match*
• Medical, Vision & Dental Insurance Coverage
• Employer Paid Life Insurance
• Parental Leave
• Employer Paid Accidental Death & Dismemberment
• Employer Paid Short Term & Long-Term Disability*
• Employee Assistance Program
• Inquire about additional benefits

The information on this Benefit leaflet is presented for illustrative purposes and is based on information provided by the employer.

The text contained in this was taken from various summary plan descriptions and benefit information. While every effort was taken to accurately report benefits, discrepancies, or errors are always possible.

In case of discrepancy between this and the actual plan documents the actual plan documents will prevail. All information is confidential, pursuant to the Health Insurance Portability and Accountability Act of 1996.

If you have any questions about your Guide, please refer to the Employee Manual for additional information or contact benefits manager.