Account Manager

Job Description

Job Description

ABOUT TELESKOPE

Teleskope is a rapidly growing company working to help enterprises bolster their employee experience. Our software and services help dozens of Fortune 500 employers build effective employee experience programs centered around diversity and inclusion, employee communications, event management and more.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Teleskope is a fully remote organization; this will be a work from home position. Even though we are remote, we are looking to build our Sales Team based out of Nevada.

If you’re a fantastic candidate and open to relocating, please apply!

SUCCESS / IMPACT STATEMENT

We're seeking a superstar Account Manager to join our thriving SaaS company and champion the journeys of our valued clients.

ROLES & RESPONSIBILITIES

• Be the primary point of contact for a designated portfolio of assigned accounts.
• Build and nurture strong, long-lasting relationships with clients, acting as a trusted advisor.
• Proactively identify customer needs and ensure they're met and exceeded by our product and services.
• Collaborate with internal teams (Customer Success, Sales, Product) to deliver a seamless customer experience.
• Onboard new clients, ensuring successful product adoption and driving user engagement.
• Develop and execute strategic account plans to maximize customer lifetime value (CLTV) through upsell, cross-sell, and renewal opportunities.
• Regularly communicate account progress and key metrics to internal and external stakeholders.
• Identify trends and provide valuable feedback to product development based on customer insights.
• Manage and prioritize workload to achieve individual and team targets.

EXPERIENCE / QUALIFICATIONS

• Minimum 3+ years of experience in account management, preferably within the SaaS industry.
• A proven track record of exceeding customer expectations and achieving revenue goals.
• Excellent communication and interpersonal skills, with the ability to build rapport at all levels.
• Strong presentation skills and the ability to confidently represent the company during client interactions.
• Deep understanding of the SaaS business model and customer relationship management (CRM) best practices.
• Proficiency in data analysis and comfortable using reports and metrics to measure performance.
• A self-motivated and results-oriented work ethic with a passion for exceeding expectations.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Nevada located candidates preferred but open to interviewing from across the USA and Canada

BENEFITS

• Competitive salary and comission
• Professional development
• Remote Work
• Excellent and comprehensive health plans
• Paid holidays
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
8 days ago