About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world.
With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide.
We are expanding our team to take on this challenge!
About the Role
We seek an experienced, performance-driven Legal Paraprofessional (Paralegal) to join the Rocket Lawyer team. In this vital role, you will deliver direct legal services to our diverse customer base, addressing a wide range of legal issues in alignment with Rocket Lawyer's mission to make affordable and simple legal services accessible to all.
For us, the customer always comes first, so it's essential that you are a professional who understands the needs of the individuals and businesses who come to us for legal help, most of whom are interacting with a legal professional for the first time.
To be successful, you should be comfortable with technology, possess strong legal acumen, and have the communication skills to effectively convey legal information to clients.
If this sounds like you, and you are as passionate about access to justice as we are, join our team and help us achieve that goal on a massive scale.
Responsibilities
You will help ensure that Rocket Lawyer continues to deliver legal assistance effectively and efficiently to customers.
You will be responsible for the following :
- Review and analyze customer questions to understand their legal needs
- Timely response to legal questions through our technology platform (responses should typically not take more than one business day)
- Maintain and update the legal team data bank of template answers to questions, proactively adding new and relevant information to ensure comprehensive and current records
- Conduct legal research and analysis on a wide range of legal issues across multiple jurisdictions
- Assist attorneys by conducting legal research, drafting customer responses and legal documents, and managing case files.
- Assist clients over the phone and through video, working in a professional and friendly manner while educating clients on our services and products
- Work collaboratively with the Rocket Lawyer Operations teams to assure prompt and effective resolution of concerns raised by Rocket Lawyer customers
Requirements
- At least 4 years of practical experience as a paralegal
- An associate degree or a certificate in paralegal studies (a bachelor's degree in a related field may be acceptable)
- Strong research skills with the ability to interpret and apply legal principles
- Tech-savvy enough to learn and use our tools and processes
- A willingness to learn new concepts and practice areas
- Comprehensive working knowledge of Google Suite (experience with Microsoft Office Suite can also be important)
- Excellent communication skills, including via video and phone
- IT proficiency, including fast / accurate typing skills
- Excellent attention to detail
- Ability to work well in a team
- Strong desire for self-improvement demonstrated by staying well-informed of developments, knowledge, and innovations that affect both the legal sector and our business
- Motivated, well-organized, flexible, and a positive attitude
- Undaunted by pressure situations and able to meet deadlines
- Superior problem-solving abilities
- Proven capacity to prioritize
- Calm and confident team player with exceptional interpersonal skills
Benefits & Perks
- Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter / Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
All Locations
$70,000-$95,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
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