Customer Program Specialist - Norfolk, VA

Customer Program Specialist

Location : Norfolk, VA

Who we are and why we are successful

The Electrical Equipment Company (EECO) is not your average industrial full-line electrical distributor. We are a passionate, customer-centered service organization crazy about building a better tomorrow by serving the manufacturing plants, machine builders, and construction teams that make our communities strong.

We are committed to placing people and their ideas before products, solving problems, and helping our community realize its full potential.

To achieve this, we are looking for talented people who want to make a positive difference.

Who we are looking for

The Customer Program Specialist is responsible for leading and enhancing EECO's Vendor Managed Inventory for a specific customer located in Norfolk, VA.

This role combines elements of customer storerooms, exceptional customer service, and strong relationships with both customers and vendors.

The Customer Program Specialist will support and grow EECO's Storeroom Programs, providing better methods for managing the common MRO (Maintenance, Repair, Operations) parts required for successful operations.

Additionally, the Customer Program Specialist will serve as the primary contact for key accounts, managing all aspects of service to enhance customer satisfaction and drive corporate strategic growth initiatives.

Responsibilities

• Understand Customer Goals and provide tailored options to meet their needs.
• Maintain Customer Inventory Master Sheets, conduction crib crawls as needed.
• Implement, organize, and maintain customer storerooms in accordance with Scope of Work.
• Work closely with the Customer Success Team on continuous improvement activities.
• Create and set up bin labels on required cadence.
• Build relationships with vendors to increase EECO MRO sales, expand existing programs, and secure new programs.
• Develop storeroom growth plans to identify, understand influences, demonstrate advantages, and convert product lines serviced by competitors in existing EECO storeroom programs.
• Deliver exceptional customer service and sales amplification.
• Handle pricing, quotes, delivery, and expedites.
• Resolve pricing concerns and other issues, coordinating with the Key Account Manager (KAM) and other internal teams as needed.
• Identify and qualify sales opportunities, engaging the KAM when applicable.
• Proactively manage pricing agreements and customer pricing files to maximize gross profit and notify customer of nay pricing changes.
• Continuously seek to understand customer needs and challenges, offering product and service solutions that generate value.
• Act as a liaison across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.

Requirements

• AS or BS in Business or 2 years of experience in sales, procurement, or industrial environments.
• Base knowledge of common electrical components and concepts.
• Possess inter-personal skills necessary to build relationships, prob for and clarify customer needs and values.
• Possess strong process and organizational skills.
• Committed to self-improvement and learning.
• Proficient in MS Office (Word, Excel, Outlook)
• Inventory experience.
• ERP System Knowledge.

Important legal notice

EECO offers a competitive compensation and benefit program. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.