Job Description
Job Description
An Overnight Guest Service Agent includes Valet, Parking and Bell duties. He / she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets.
As he / she will represent our guests’ first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward.
Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.
- Ensures a seamless arrival / departure experience while providing Parking, Valet & Bell service.
- Provides daily shift reports to the Front Office team to ensure proper tracking and billing.
- Ensures all guests are recognized and welcomed to AAH through prompt and courteous service.
- Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities.
- Nurtures relationships with guests and our local businesses / attractions to form valuable relationships that benefit both AAH and it’s present and future guests.
- Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings.
- Ensures security of guest belongings once taken into the possession of AAH.
- Understands all safety and emergency procedures and how to act upon them should the situation arise.
- Continually monitors all areas to prevent abuse and / or destruction of art, furniture and hotel property.
- Possesses a thorough understanding of the parking software.
- Follow the system to ensure proper tracking and billing of all guest’s cars and belongings.
- Anticipates guests needs and prepares to deliver unparalleled service based on these needs.
- Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.
Overnight Guest Services (Valet/Parking/Bell) $11.10/hr + tips
An Overnight Guest Service Agent includes Valet, Parking and Bell duties. Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & bev...
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