As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.
With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.
Duties and Responsibilities :
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Confirm screening appointments
- Make recommendations for process improvement.
- May assist in training new employees.
- May ensure the website and phone system information is accurate and current.
- Cross-trained in other departments, as needed.
- May assist in maintaining current recruiting manual.
- May attend out-reach programs to recruit participants.
- Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth.
- Performs other related duties as assigned
Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials.
Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need.
Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.
Full-Time On-Site Call Center Representative
CALL CENTER REPRESENTATIVE (FULL-TIME). We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. Ensure first call resolution through problems solving and effective call handling . In addition to our s...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. Ensure first call resolution through problems solving and effective call handling . In addition to our st...
Inbound Call Center Tolling Representative (Full-Time)
INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS. Ensure first call resolution through problems solving and effective call handling . In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our...
CONTACT CENTER TOLLING REPRESENTATIVE (Full-Time)
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. Ensure first call resolution through problems solving and effective call handling . In addition to our st...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. ...
Sales Representative (Full-Time)
SALES REPRESENTATIVE (FULL-TIME). We are hiring full-time sales representatives who are positive, persuasive, and have the drive to succeed. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medi...
Full Time Font Desk Representative
This is a full-time OR part-time, non-exempt position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay pro...
Bilingual Customer Service Representative (FULL-TIME)
We are looking for full-time bilingual customer service representatives to support inbound projects for a wide variety of clients. Ensure first call resolution through problems solving and effective call handling . In addition to our standard group benefits offering for full-time employees following...
Clinical Social Worker MSW-Full-time/Day Shifts
Job Title & Specialty Area: Clinical Social Worker MSW. Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. Accomplish t...
TECHNICAL SUPPORT REPRESENTATIVE (Full-Time)
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. Ensure first call resolution through problem solving and effective call handling. In addition to our stan...