Operations Project Consultant Global Payments Operations (Charlotte)

Bank Of America Project Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities include :

• Providing consulting expertise to line managers on productivity issues and analyzing market and operational impact in the business brought about by specific project parameters
• Researching and documenting organizational reviews, workflow analysis, and providing management and staff analysis. You will also define the project scope to others outside of operations that may become involved in or impacted by the project.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance
• Analyzing current state processes, existing operations, procedures, and workflows and discovering pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinating with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supporting partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishing and maintaining relationships with relevant client stakeholders to communicate updates and escalate issues
• Performing risk management activities to minimize project risks
• Assisting with creating and maintaining comprehensive project documentation
• Leveraging business knowledge to identify opportunities for improvement and supporting change execution

Required qualifications include :

Desired qualifications include :

Skills include :

Shift : 1st shift (United States of America)

Hours Per Week : 40