Customer Service Guide
VirtualVocationsRichmond, Virginia, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Guide to provide support in a remote setting.
Key Responsibilities
Serve as the first point of contact for members and providers, managing 30-40 calls per day along with other communication channels
Educate customers on their plans and digital tools while ensuring accurate and timely handling of inquiries
Document interactions thoroughly and maintain professionalism while safeguarding privacy in compliance with HIPAA standards
Required Qualifications
At least 2 years of experience in a healthcare contact center
3+ years of overall customer service experience
Associate or Bachelor's degree, or recent progress toward a degree is preferred
Experience working across multiple customer service channels such as calls, chat, text, and email
Tech-savvy with the ability to quickly learn and navigate multiple systems
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Customer Service Guide • Richmond, Virginia, United States
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