Specialist, Senior Systems
We are seeking a Level 1 Support Engineer with proven experience working with business stakeholders in the Oil and Gas Transportation industry.
Prior experience with Nomination, Distribution, or Scheduling business processes is required for this position. You will provide Level 1 support to our customers via phone, email, and computer chat.
You will ask appropriate questions and use knowledge and resources to provide guidance and perform basic troubleshooting to diagnose and resolve their issues promptly.
You will escalate issues beyond the Level 1 span of control or expertise to Level 2 Support. You will be required to maintain documentation of your customer interactions and their business issues that could be used to generate business requirements for future solutions to complex and unresolved issues.
Answering FAQs related to products or services, features, system setup, or general usage questions.
Responsibilities include, but are not limited to :
- Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or computer chat.
- Effectively advise and assist customers on appropriate action to address their issues.
- Perform basic problem solving and provide guidance on various aspect of our software product.
- Identify and escalate situations requiring urgent attention to Level 2 Support as needed.
- Responding to customer inquiries and On-call support assignment after hours (rotational basis).
- Logging customer interactions and creating support tickets for tracking purposes.
- Work with business users to understand and document their product requirements.
- Provide individual instruction and / or training to users on new product features and product updates.
Specialist, Senior Systems IT
Specialist, Senior Systems IT – eBusiness Systems. We are currently seeking a Senior Specialist for Oracle eBusiness Systems, release R12. Provides technical development and support for Oracle eBusiness Systems Modules. ...
Senior Systems Specialist
Arthur Lawrence is urgently looking for an Senior Systems Specialist for a client in Houston, TX. Preferably Finance and/or Oracle Projects, technical support of Oracle eBusiness Systems modules, and OAF development. ...
Specialist, Senior Systems
Specialist, Senior Systems - 000E49 Description We are seeking a Level 1 Support Engineer with proven experience working with business stakeholders in the Oil and Gas Transportation industry. ...
Specialist, Senior Systems IT
Specialist, Senior Systems IT – eBusiness Systems. We are currently seeking a Senior Specialist for Oracle eBusiness Systems, release person will work effectively under minimal supervision and provide technical support for developing and supporting customizations and extensions covering modules in F...
Senior Systems Specialist
Arthur Lawrence is urgently looking for an Senior Systems Specialist for a client in Houston, TX. Must Have: 11 years of experience as an Oracle Systems Specialist. Preferably Finance and/or Oracle Projects, technical support of Oracle eBusiness Systems modules, and OAF development. ...
Specialist, Senior Systems IT
Specialist, Senior Systems IT – eBusiness Systems. We are currently seeking a Senior Specialist for Oracle eBusiness Systems, release ;This person will work effectively under minimal supervision and provide technical support for developing and supporting customizations and extensions covering module...
Senior Specialist - IT Systems Engineering
Senior Specialist - IT Systems Engineering. The role has an escalation path to the Senior Specialist responsible for Technical operational activities and will report directly to the Deployment Manager for man management guidance. MMC environment consists of circa 40 SCCM Servers Globally, supporting...
Sr Principal Systems Engineer – Solutions Architect (Onsite)
Principal Systems Engineer – Solutions Architect. Multiple front-end of the business pursuits require an independent minded systems engineer who can develop architectures from existing capabilities adapted to emerging customer needs. Creating model based systems engineering architectural artifacts w...
IT-OT Systems Operations Administrator, Advisor (ENGIE North America)
As the IT- Operational Technology (OT) System Operations Administrator, Advisor in Houston, Texas or ENGIE North America you will be responsible for installing, managing and upgrading systems and servers within the IT-OT environment. The administrator will manage data security, configuring user acce...
Healthcare Systems Business Analyst - Remote
Healthcare Systems Business Analyst. Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support. Business Analyst position with 3+ years of Medicaid experience preferred. Be a knowledgeable bridge between clients, p...