We are looking for a dynamic client support specialist to join our company. In this role you will be required to attend to all customer queries comments and requests via phone or email.
Youll also be helping clients set up their products and walking them through its features.
To ensure success as a client support specialist you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner.
Ultimately a topnotch client support specialist should be a solutiondriven individual who can explain complex product information in a helpful way.
Client Support Specialist Responsibilities :
- Responding to customer queries complaints and requests via phone email or chat.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting analyzing and reporting product errors failures or malfunctions to management.
- Keeping a detailed record of client data including useful comments as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.
Client Support Specialist Requirements :
- A bachelors degree in information technology or a similar field.
- A minimum of two years experience working as a client support specialist or a similar role.
- Working knowledge of remote service tools and help desk software such as ISL Online SysAid and freshservice.
- Excellent knowledge of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problemsolving skills.
- Strong multitasking and organizational skills.
- Ability to work under pressure.
Remote Work :
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