General Manager

Role Description

Hand & Stone Massage and Facial Spa Wyomissing located at 1185 Berkshire Blvd, Wyomissing, PA 19610 is looking for a strong, results-focused leader.

Our ideal candidate has 3 - 5 years of leadership experience, is a responsible individual with exceptional communication skills, passion for building a positive culture, and is motivated to succeed.

We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.

Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

Benefits GALORE!

• Medical, Vision, Dental, Life, Supplemental Insurances
• 401K plan with 5% company match!
• Competitive compensation structure including base salary plus performance based bonuses
• Paid Time Off
• Service and product discounts
• Professional and safe working environment
• Opportunity for professional growth
• AND MORE!

As a General Manager, you will

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage spa sales performance
• Recruit, hire, and develop talented spa professionals
• Train, monitor, and coach performance
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Communicate with Service Provider team and maximize appointment book
• Find opportunities for grassroots marketing and local community connections
• Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Role Requirements

• Proven passion for communicating with people
• Capability to work flexible hours including nights, weekends and holidays
• Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast-paced, high-volume environment.
• Computer proficiency; knowledge of retail / appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states.

We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation.

We are in the people business, and our people come first!

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.

and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.