Technical Support - Specialist

Job Description

Job Description

Technical Support - Specialist

Our client is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment;

including introducing new cyber capabilities to address emerging threats. Client is seeking a Tier 1 Technician / Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.

Responsibilities :

Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment

Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.

This position requires shift work.

Required Skills :

Must be able to work shift schedule

U.S. Citizenship

Must have an active / current Top Secret clearance with SCI eligibility.

Must be able to obtain DHS Suitability

6+ years of directly relevant experience

Experience and / or familiarity with one or more of the following : M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint

Experience with monitoring system health and status

Experience documenting problems and resolutions through a tracking program

Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users

Tier I experience : General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets / unlocks, share drive access, remote software installations)

Desired Skills :

Experience interfacing with the following groups : software development, testing, integration, deployment, sustainment, maintenance, etc.

Experience working in an Agile environment

Experience with ITIL methodology

Experience and / or familiarity with one or more of the following shell scripts : Bourne, C, Krone, Bash, Perl, etc.

Experience and / or familiarity with one or more of the following : TCP / IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

Experience performing incident response (tiered support model), using an Incident Management System.

Tier II experience : Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.

Experience interfacing directly with customer and program management team.

Experience providing status to program management and input to customer status reports.

Required Education : HS diploma

HS diploma

Desired Certifications :

DoD 8570.1-M Compliance at IAT Level I

Information Technology Infrastructure Library (ITIL) certification

About MY HR :

MY HR is an award-winning, woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services, and are proud to be an equal opportunity employer.

With a commitment to excellence and a focus on diversity, we strive to help businesses of all sizes achieve their human resources goals.

Follow us for more info :

www.myhrmgmt.com

linkedin.com / company / my -hr /

facebook.com / myhrsupplier

instagram.com / myhrmanagement /

MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development.

With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.

Check out our website : myhrmgmt.com