Instructional Designer (Digital Learning) - Security Clearance Required

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries.

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformational learning strategies? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Federal Services is the right place for you to explore limitless possibilities.

Aligned to the strategic priorities of our client, we are committed to activating human potential to drive enterprise transformation across the contact center and at times, the organization.

As a part of our high-impact team, you will help drive the following :

• Create and manage a design production lifecycle that is high-volume, responsive, scalable, and iterative
• Build a multi-media learning practice to increase end-user adoption, quality, and performance
• Evaluate and optimize learning production efficiencies
• Coach and develop a continuous improvement mindset with a focus on quality
• Assess team skills and identify opportunities for enhancement leading the team to implement new and innovative learning strategies
• Provide clear and effective feedback to team with the intent to develop their skills
• Collaborate across internal teams and client stakeholders to understand the business problem, identify the solution approach and work through learning production lifecycle

Bring your best skills forward to excel in the role :

• Possess strong project / product management skills with a high adaptability for change
• to successfully run concurrent learning projects in a dynamic environment
• Leverage knowledge of latest design trends in learning strategies, instructional design, research and information gathering, content analysis, content design , including microlearning, data-driven learning, machine learning / AI
• Develop and promote best practices in training design and influence the team to adopt and execute them.
• Apply your strong knowledge in industry standard design / rapid authoring and multimedia tools such as Articulate 360 Suite, Adobe Creative Cloud, Captivate, and Camtasia, and be comfortable with client proprietary authoring tools.

An ideal candidate should be well-versed with the technical functionalities and limitations of these tools.

Drive continuous improvement through review and analysis of stakeholder feedback

Your experience counts! Here's what you need :

• BS Degree and / or professional certifications, preferably in Instructional Design, Education, Communications, English, or a related specialty
• Must have 5+ years of experience in the areas of instructional design, learning delivery and learning technologies
• Must have 3+ years of proven expertise in executing successful customer service-learning programs and managing and coaching instructional design teams
• Experience in leading and managing agile learning projects in a fast-paced environment

Bonus points if you have :

• Contact center operations familiarity
• Experience in leading high-performing, successful teams
• Experience in coaching and change management
• Experience working with Learning Management Systems / Customer Relationship Management Systems / Interactive Voice Response Systems (e.

g., Moodle, Salesforce, NICE CXone)

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia .

The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia is :

$88,600 $178,600 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Los Angeles County Information Only

If you live in or expect to work from Los Angeles County if hired for this position, please review below for important additional information.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed in the job posting, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.