Senior Engineer - Service Engineering (Hybrid)

Date Posted : 2024-08-29

2024-08-29

Country :

United States of America

Location :

A01 : Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

Position Role Type : Hybrid

Hybrid

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

This position, within Electric Power Systems (EPS), is for a Senior Service Engineering professional with deep knowledge and highly developed technical expertise.

You will maintain effective communication and frequent contact with key customers and field team members, perform highly complex diagnostic procedures and prepare reports for the senior leadership teams.

In this role, you will identify issues, and help drive the development, planning, and implementation of effective corrective actions for field issues involving electrical EPS products.

The position supports work that covers a variety of shifts in a 24-hour / seven-day schedule. As such, there may be a need to support work on occasional nights and / or weekends.

What You Will Do

• Maintain effective communications with key customers and field team members to ensure product enhancements / improvements are complete and accurate.
• Maintain frequent contact with key customers, which requires a high degree of tact and courtesy.
• Act as the expert in product knowledge / subject.
• Perform highly complex diagnostic procedures.
• Prepare reports for senior leadership displaying interpreted test information to resolve design / system related problems and to ensure continuous improvement.
• Communicate technical information to technical / non-technical stakeholders including senior leadership.
• Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
• Act as customer and field service interface.
• Drive improvements based on end user experience.
• Perform corrective actions for field issues, special investigations, and product testing.
• Act as the "voice of the customer" for promoting positive change to our products and processes.
• Drive special investigations internally and with partners, gather field data and assist in root cause analysis, corrective action plans, and implementation.
• Engage all aspects of engineering departments, suppliers, repair centers, engine / airframe manufacturers and aircraft operators.

What You Will Learn

Service Engineering will drive the development of both your technical and leadership abilities giving you more opportunities in the future.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws / regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here :

Qualifications We Prefer

• Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic products.
• Experience with aerospace products / systems, mechanical and / or electronic control system products required.
• Degree in electrical, mechanical, aerospace, or systems engineering.
• Experience communicating with all levels of a technical organization (executive to technician).

What We Offer

Some of our competitive benefits package includes :

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy : pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Eligible for relocation

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers.

We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.

Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.

Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying.

Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.

We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy.

Join us as we take flight!

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher, again and again.

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Employee Referral Eligible

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education / training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.