Shift Supervisor

Shift Supervisor

Shift Supervisor Range : $16.87-$20.35

Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun!

Under the direct supervision of exempt management, Shift Supervisors are introduced to various management responsibilities with the potential goal of sufficient leadership growth to support promotion to a management position.

Shift Supervisors receive on-the-job training for specific but isolated management tasks and shift responsibilities. To maximize the effectiveness of Shift Supervisor development, Shift Supervisors are often scheduled to work during periods that overlap with exempt management personnel.

As business needs dictate and to further isolate management skills development, a Shift Supervisor may be scheduled to independently work an open or close shift.

ESSENTIAL FUNCTIONS

Effectively and efficiently support restaurant operations by following the best practices of the Company and Brand Equity Standards to ensure Guest satisfaction and profit maximization

Support and lead assigned day to day operations during scheduled shifts including guided decision making, Team Member support, Guest interactions, inspection of product quality and restaurant cleanliness

Assist in preparing end of shift reports including Daily Labor, Food Control and Daily Sales for management review and approval

Learn to positively impact revenue through direct interactions with Guests to further a positive Guest experience and promptly resolve Guest concerns, as appropriate

Strive to achieve 100% Guest satisfaction through legendary acts of leadership and quality

Encourage Team Member satisfaction of regulatory obligations, state & federal laws, liquor license requirements, local health and safety codes, Company safety and security policies, and meal / break period laws during assigned shifts through Team Member coaching and education

Assist Team Members’ adherence to Company cash handling and payment processing procedures

Set an example for other Team Members by emulating consistent compliance with all Company standards and policies including the Code of Conduct, Attendance and Uniform and Appearance policy

Encourage and teach Team Members to provide world class Guest experiences

Protect Company assets and identify for management action situations that create potential organizational risks

REQUIREMENTS

Must be at least 21 years of age

Minimum of 1 year full service restaurant experience preferred

Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

Business maturity and an ability to effectively supervise peers

High school diploma or equivalent required, some college preferred

Passion for the business and compassion for people

Highly-Energetic, self-motivated, goal oriented and dependable

Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills

Basic business math and accounting skills, and strong analytical / decision-making skills

Basic personal computer literacy

Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required

Serv Safe Certified preferred

As a Team Member at Red Robin, you’ll enjoy :

Medical, Dental, and Vision benefits for ALL team members

Flexible work schedules

Referral bonuses for bringing new members to our team

Eligible for 401(k) retirement plan with a company match of up to 4% of your pay (if qualified)

Free shift meal for Back of House Team Members

50% discount on Red Robin food and 25% for your family

EXCELLENT Opportunities to grow with us

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Red Robin is an equal opportunity employer. We love hearing from great people who share our passion for unbridled hospitality.

Legal Disclosures

Pay Range (Base Pay) : Pay range disclosed above.

Other Types of Compensation :

Referral Bonus, Employee Stock Purchase Program (after 1+ years of service, must have 20+ hours / week).

Health Insurance : Health, vision, dental, accident, critical illness and hospital indemnity coverage (must be 18+).

Retirement Benefits : 401k retirement plan (with company match to 4% of pay) (must be 21+, after 1+ years of service, and 1,000+ hours / year).

Paid Time Off : 0.0192 hours for each 1 hour worked (after 1+ years of service, 35+ Hours / week).

Application Window : Red Robin accepts applications on an ongoing basis.