Senior Salesforce Business Analyst

Description

Senior Salesforce Business Analyst Overview : The Sales Enablement Systems team at Natixis Investment Managers is seeking a motivated candidate to support and improve our Sales and Marketing enablement platform, its connected systems, and integrations.

The Sales Enablement Lead will interact directly with internal customers, project teams, and partners to ensure customer success.

We are an agile team that works on the full lifecycle of projects. The ideal candidate would be a senior Salesforce Administrator experience with strong Business Analyst experience.

This is a hybrid position located in Boston, MA. What you will do :

• As part of a team, responsible for requirement-gathering, configuration, and coordinating solutions with the development team (both functional and non-functional projects)
• Manage and coordinate our corporate Salesforce instance through configuration, flows, sharing model, role hierarchy and Profile / Permission Sets
• Implement business logic services using flows and implementing business reports and dashboards
• Liaison between the business and development team to capture requirements in Jira stories.
• Work closely with Sales & Marketing teams to support Salesforce interactions with Marketing systems like Pardot and Seismic
• Produce project documentation, implementation summaries, solution design documents, test cases and end-user guides
• Follow Change Management processes in the development and release lifecycle across development, testing and production environments
• Build and maintain policies and procedures relating to , its connected systems and integrations,
• Participate and lead daily scrum meetings, analyze assign user stories, identify / resolve gaps in functional user stories / business requirements closely working with peers
• Release management using tools such as Gearset
• Solve issues and service requests
• Coordinate Tier 1 support team with their task and oversight

What you will bring :

• 5+ years of experience in a Salesforce Administrator and Business Analyst role
• certified with Salesforce Advanced Administrator and / or Salesforce Platform App Builder.
• Good understanding of the sharing model, role hierarchy and Profile / Permission Sets
• Ability to build flows, process automations and related configuration
• Experience in configurative development including designing of Custom Objects, Custom fields and relationships, role-based page layouts, custom tabs, custom reports, data access control, validation rules, flows, process builder, approval processes and email alerts
• Proficient in data management and data integration from traditional applications to salesforce using data integration tools like Data loader or Validity Demand tools
• Solid understanding of all stages of agile development and deployment for the Salesforce platform
• Experience practicing SCRUM and using concepts like burn down, capacity planning, sprint planning.
• Experience using Project management and agile tools like JIRA or Azure DevOps
• Good communicator that is comfortable interacting directly with the business and able to handle client expectations
• Experience with and proponent for change management processes
• Dedicated work ethic and is proactive in solving business and technical issues
• Sales and Service Cloud. Marketing Campaign platform experience
• Multi-Channel / Territory environment with 300+ users (Financial Services preferred)

Who we are : We put the best interests of our clients, employees, communities, and environment first in everything we do.

We’re dedicated to fostering a culture of collaboration, diversity, and inclusion that supports employee growth. We believe this creates equal opportunities for our employees and better outcomes for our clients and communities.

We offer a robust benefits package designed to integrate life and work and to support our employees. Benefits include, but are not limited to;

comprehensive medical, dental and vision insurance, paid time off, 401k plan, tuition reimbursement, student loan repayment program, wellness benefits and volunteer programs*.