Customer Service Technical Lead

VirtualVocations
Knoxville, Tennessee, United States
Full-time
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A company is looking for a Customer Service Technical Lead to manage technical support and staff operations in a call center environment.

Key ResponsibilitiesProvide first-line technical support to call center agents and resolve technical issuesOversee scheduling and optimization of cloud-based call center softwareConduct training for new hires and manage staff schedules for efficiencyRequired Qualifications1-2 years of experience managing a customer support team in a call centerExperience in healthcare and technology sectorsProven experience in technical support and cloud computing platformsExperience with IVR systems and platforms like JustCall, Twilio, and CalendlyReliable high-speed Wi-Fi and personal laptop

1 day ago
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