OFFICE COORDINATOR- HEMATOLOGY ONCOLOGY

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare.

As part of Cleveland Clinic's Florida region, Weston Hospital remains a top hospital in our Hematology and Oncology Center, caregivers prioritize empathy and compassion with all patients and treat fellow caregivers with professionalism and respect, as this ultimately translates to the quality of care we deliver to our patients.

As an Office Coordinator, you will support clinic operations by collaborating with physicians, nurses and other caregivers.

Your primary duties will include, but are not limited to : Answering and triaging phone calls. Scheduling appointments, diagnostic testing and surgical procedures.

Obtaining referrals and authorizations. Maintaining physicians' calendars.The ideal future caregiver is someone who : Has experience working in patient treatment and / or surgical scheduling.

Has experience working with Electronic Medical Record (EMR) or similar systems. Demonstrates excellent communication, interpersonal and customer service skills.

Thrives in a team environment. Can use multiple computer programs simultaneously.At Cleveland Clinic, we know what matters most.

That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities : Supports clinic operations by direct involvement with the physician(s) and nurse(s).Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and / or other medical departments.

Works through and solves patient issues professionally and in a timely manner. Produces error-free transcribed correspondence.

Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.

Ensures all patients are rescheduled relating to physician out days in a timely manner.Orders supplies using cost effectively, appropriate cost center numbers and correct processes.

Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.

Verifies and updates patient demographics and insurance information.Identifies whether patient needs referral and / or authorization and obtains referral and / or authorization when necessary.

Ensures appointments are booked on proper case and add any cases or schemes as necessary.Obtains proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral puts reasons for all visits on all appointments.

Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.

Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.Works in conjunction with nurse to reconcile day sheet with charge tickets.

Assists other departments within the pod as needed.Maintains complete and up-to-date documentation and files at all times, including product and service quotes.

Other duties as assigned.Education : High School or GED requiredKnowledge of medical terminology gained through experience or formal course work.

Excellent customer service, interpersonal, and oral and written communication skills.Basic arithmetic skills (addition, subtraction, multiplication, division, percentage).

Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software). Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy.

Ability to transcribe dictated correspondence if needed.Must have good organizational skill to perform multiple activities.

Certifications : None plexity of Work : All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position : World Class Service Orientation : Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

Adaptability : Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.

Efficiency and Effectiveness : Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

Essential Job Requirements : Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.

Supervisory Responsibilities (if applicable) : Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.

Note : The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.

This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience : Minimum two (2) years clerical, customer service or other relevant experience required.Medical office or insurance experience preferred.

Physical Requirements : Ability to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to travel throughout the hospital systemAbility to communicate and exchange accurate informationIn some locations, ability to move up to 10 poundsPersonal Protective Equipment : Follows Standard Precautions using personal protective equipment as required for procedures.

Salaries which may be shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.

Because we value each individual candidate, we invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.