We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice.
You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.
The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Compensation :
$40,000-$45,000 on target
Responsibilities :
- Maintain a record of customer interactions and follow up on their experience with our organization
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
- Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
- Make accurate modifications to consumer policies depending on the information supplied
Qualifications :
- Excellent active listening, interpersonal, and communication skills
- You must have previous customer service experience for this position
- Must have high school diploma or GED equivalent
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- Basic knowledge of insurance policy procedures and schedules is preferred
About Company
Trutela Insurance, LLC is an Independent Insurance Agency that works for our customers instead of one company. We compare insurance policies through most of the top-rated carriers to ensure our customers always have the best value.
Our Agents represent insurance companies such as Nationwide, Liberty Mutual, Travelers, Hartford, Prudential, Mutual of Omaha, and many more.
We have experienced exponential growth thanks to the success of our agents.
Contact us to inquire about start dates and any other questions about our training program.
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