Senior Product Manager, Postmark

ActiveCampaign is seeking a Senior Product Manager for Postmark, our transactional email product and business unit. The successful candidate will define the roadmap and drive product execution focused on innovating the Postmark platform.

In this role, you will ideate, draft, and shape Postmark's roadmap while closely collaborating with Engineering, Design, Marketing, and customer-facing teams.

What your day could consist of :

• Working closely with stakeholders across ActiveCampaign to define, evangelize and deliver on the Postmark roadmap
• Collecting and analyzing feedback from our customers and key stakeholders to build out requirements and relentlessly drive execution
• Building deep customer and market understanding by working with external and internal stakeholders
• Facilitating communication across the organization and to our customers
• Partnering with marketing, customer, engineering teams and other organizations to ensure successful GTM & operational readiness

You are a strong fit if :

• You're a product leader with deep domain and passion for the tech landscape, with a deep understanding and background in transactional email
• You deeply understand building platform capabilities to unlock innovation with API first product capabilities; and balance that with intuition for creating great customer experiences
• You can gracefully manage ambitious stakeholders' requests and multiple priorities + distill them into the most important things to accomplish + create action plans to deliver
• You are obsessed with delivering customer value
• You possess entrepreneurial and ownership spirit and have the ability to thrive with ambiguity and change; and you're a utility player when the situation calls for it
• You care about the details that matter and have a passion for great customer experiences
• You're a great communicator

What is needed :

• 5+ years experience as a product manager in SaaS, preferably working with email platforms
• Experience working in and with APIs
• Understanding of incorporating AI / ML techniques into the product is a plus
• Strong understanding of how to empower internal and external ecosystems to build value for customers
• Deep entrepreneurial and ownership spirit and ability to thrive with ambiguity
• Ability to breakdown complex projects into work streams, achievable roadmaps and iterative releases that deliver customer value
• Being a curious learner in fast-paced environment
• Excellent written and verbal communication skills
• Be able to communicate with a variety of internal and external audiences and clearly articulate the product roadmap
• Be effective at communicating the "why" to various audiences and achieve buy in
• Ability to effectively coordinate across internal teams such as finance, operations, marketing, engineering and design
• Proven track record of execution and delivery of successful products
• Strong analytical skills with ability to make decisions without perfect information
• Ability to distill high level requirements into actionable strategies / plans
• Ability to prioritize work and understand the trade-offs to make the best decisions for your products
• Ability to lead by example and to drive quality in team, department and organization

About ActiveCampaign :

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign's mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives.

We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.

com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius.

Learn more and start your free trial at ActiveCampaign.com.

Perks and benefits :

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include :

• Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm
• Open paid time off
• Generous 401(k) matching program with immediate vesting
• Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend
• Access to professional development resources through LinkedIn Learning
• After five years of service, you'll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.