Business Analyst

Job Title : Salesforce Business Analyst

Skills : Salesforce.com setup, configuration, BA

Experience : 10 to 15 Years

Location : Princeton, NJ

Job Type : Full-time

We at Coforge are hiring for a Salesforce Business Analyst with the following skills :

This role is responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies.

This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity.

This role will oversee the Salesforce team, will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform.

A vital part of the role will be training Salesforce users across the business and being the salesforce champion.

Responsibilities :

• Consult and liaise with stakeholders to gather and confirm business requirements.
• Analyse and consolidate information to develop solutions to ensure business requirements are achieved.
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
• Provide expert support to key stakeholders in managing system and process changes.
• Produce functional, technical and system design documentation.
• Create test scenarios for applications and enhancements, ensuring functional requirements are met.
• Facilitate testing of new Salesforce functionality rollouts.
• Develop complex reports and dashboards to support the delivery of business key metrics.
• Deliver effective training modules and user guides.
• Identify and develop super user knowledge and capabilities across the business.
• Interact with third party vendors and developers where appropriate.
• Salesforce Certified Administrator (ADM201).
• 5+ years of experience with Salesforce.com setup and configuration.
• 5+ years business analyst experience.
• 1-2 years project management experience preferrable.
• Excellent knowledge of the full SDLC.
• Proficient MS Excel, Word, PowerPoint and Visio user.
• Extensive experience in data modelling, process mapping and specification documentation.
• Experience facilitating workshops and discussion sessions.
• Experience in developing, implementing and maintaining system processes and procedures.
• Experience in creating business cases for technology-related solutions.
• Experience in working with B2B Commerce Cloud, Experience Cloud, Sales Cloud and Service Cloud.
• Excellent communication and interpersonal skills.
• High level problem solving and analytical skills.
• Active listener with the ability to think strategically, solve problems and negotiate.
• Strong ability to engage and influence stakeholders, at all levels across the business.
• Ability to build and maintain effective working relationships with stakeholders.
• Superior organization skills including outstanding accuracy and attention to detail.
• Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines.
2 hours ago