Benefit Services Support Specialist

Overview

The Benefit Support Specialist is responsible for educating long term care facilities about the Provider Partners product and manage engagement in supplemental benefits. This role will be key in assisting members with supplemental benefit utilization. Must be willing to travel to areas such as Greenfield, Muncie, Greensburg and others.

Responsibilities

• Work under the direction of the Associate Executive Director to meet customer service expectations through our Partners.
• Contribute to the development of a viable service territory
• Serve as a subject matter expert of the Provider Partners supplemental benefits
• Serve as a liaison for Provider Partners in a designated territory via (group) or individual education opportunities in relation to supplemental benefits
• Educate eligible consumers about specific supplemental benefits
• Participate in planning and implementation of outreach strategies and programs in conjunction with Provider Partners sales team
• Travel throughout assigned territory to assist members with supplemental benefit utilization
• Assisting with member satisfaction
• Facilitating supplemental benefit usage
• Execute basic administrative duties as defined by the Associate Executive Director
• Maintain a working knowledge of plan benefit, program changes and industry insights
• Ensure compliance and quality of benefit usage components, adhering to all Provider Partners policies and procedures

Qualifications

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care

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