Field Service Representative
Job Title : Field Service Representative
Hiring Manager : Director of Client Solution Delivery
Position Summary
The Field Service Representative is responsible for installing and repairing all assigned Electronic Article Surveillance ( EAS ) and Radio Frequency Identification ( RFID ) systems, training customers on the use of systems, and completing on-site surveys as required.
Assisting Customer Solution Providers ( CSPs ) is also a requirement, as needed.
Responsibilities
- Installs and maintains EAS / RFID products and systems on scheduled activities, assigned by CONTROLTEK.
- Maintains accurate parts, tools and documentation inventory.
- Maintains company vehicle in accordance with Vehicle Policy.
- Maintains daily requirements for documentation, CONTROLTEK portal system updates and timely communications.
- Practices safety procedures and incorporates safety standards into all activities.
- Trains customers on the use of EAS / RFID systems.
- Works with internal services department to ensure service and installation standards and responsiveness are met.
- Interfaces with customers to resolve installation and service issues.
- Provides site surveys, photos and related documentation for sales / services as required.
- Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
- Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the Client Solutions Delivery Organization.
Required Qualifications
- 2 year AA degree or BSET in electronics, equivalent military training or industry experience.
- Possess 3 minimum skill certifications (out of 5) :
o Project management
o Network Certification
o EAS Certification
o RFID Certification
o CCTV / NVR Certification
- Experience with electronic test equipment and digital meters.
- Valid drivers license in current state of residence.
- Ability to obtain state and local low-voltage licenses.
- Ability to read and understand blueprints and technical documentation.
- Understanding of customer requirements.
- Computer proficiency (Word, Excel, e-mail).
- Strong verbal and written communication skills.
- Attention to detail and proven ability to produce quality work.
- Ability to work independently and in a team environment.
- Ability to communicate technical issues to customers.
- Strong problem solving and customer service skills
Physical Demands :
- Ability to lift at least 55 lbs and 25 lbs overhead.
- Ability to work on lifts, ladders and new and existing construction sites.
- Ability to travel for service or installation projects (50% to 75% travel).
Work Environment :
- Customer locations.
- New and existing construction sites.
- Company vehicle.
- Home (employee residence) office.
- Additional travel outside employee residence may be required.
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