Senior Director, Product Design - Global Marketplace

THE JOB

As Senior Director, Product Design Global Marketplace , you will provide a compelling vision to create and anticipate best-of-breed, next generation fan experiences for key product areas within Ticketmaster’s flagship Global Marketplace.

You will provide short- and medium-term product design strategy, research & brand vision, and design program management at global level, and contribute to medium to long term growth initiatives as required.

You will also help build a bench of next generation design leaders for Ticketmaster and guide them to innovate and excel.

You will be accountable for the overall success and performance of your product areas, but also how our fan experiences and future-facing vision stack up against the exceptionally competitive and ever-changing digital landscape.

You will also be measured on how successful your stream leads have cascaded Ticketmaster’s exceptionally high design standards and principles into their teams’ day-to-day product objectives and deliveries.

The team under your management will be expected to achieve and demonstrate visible and measurable success in product and personal performance.

WHAT YOU WILL BE DOING

Product Delivery, Strategic Development and Alignment

• Deliver best-in-class fan experience and help position Ticketmaster as a global leader in ticketing and tech
• Be responsible for the definition and standards of success, its measurement and the continual optimisation of products and features in your area
• Synthesize complex business requirements into insights-driven UX and brand strategies. Able to influence and activate your visions through strategic relationships and consensus-building.
• Be highly influential amongst senior leadership and fellow directors across the board. Widen relationships across the business to further strengthen position of influence.
• Communicate vision to inspire and lead your team towards success
• Direct your stream leads to align goals, schedules, and processes with stakeholders and cross-functional counterparts to meet aims and timelines of Ticketmaster successfully.
• Work with your teams to develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas
• Set clear channels of communications and expectations to ensure your team is communicating plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports.

Design Programs and Infrastructure Management

• Develop a robust UX program and research partnerships to evaluate, inform and validate design & product decisions at macro and micro level
• Educate and influence wider business through accessible UX artefacts that provide empirical and quantifiable reference point / rationale for design decisions
• Track and report the design value of the portfolio to senior stakeholders
• Develop holistic view of brand portfolio, collaborate with business leads on brand development, and integrate / evolve aligned solutions into a cohesive fan experience
• Ensure that Ticketmaster brand identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
• Collaborate with other Marketplace leads to manage and evolve Marketplace Design System
• Collaborate with Product Marketing to devise scalable product asset share and relevant brand systems.
• Constantly think of ways to improve standards, processes and programs to ease the lives and workflow of designers and to set your teams up for success

Team Growth, Development, Innovation, and Thought Leadership

• Mentor, challenge, and develop our bench of growing design leaders and support them through their myriad professional challenges
• Coach stream leads how to lead and mentor their own teams by instilling standards of excellence within them and help them be accountable for their own team’s success
• Evaluate and evolve skills to stay relevant; keep skills fresh and be informed of best practices, technical trends and developments
• Continually introduce new methods and tools to the team to keep team competitive and help Ticketmaster attract and retain world class talent
• Establish a presence as a discipline expert across the business and evangelize product design initiatives through frequent and effective workshops, communication, and storytelling
• Increase involvement with external design community and participate in industry events and dialogue and frequently represent Ticketmaster in a professional capacity.

WHAT YOU NEED TO KNOW

• Deep experience leading teams and designing cross-channel, fan products at global and enterprise-scale. Experience with ecommerce and content management systems, non-negotiable.
• Proven track record of launching successful products to market and crafting comprehensive product design strategies
• Proven experience in multi-stream team and line management, professional development and mentoring
• Expert grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.

e. UX design, UX research, visual design, interface design, mobile app design, interaction design, content strategy, brand development, etc.

• Ability to think critically and craft complex design strategies and maintain successful design programs
• Ability to provide a range of top-of-the line, well-substantiated product design vision / solutions directly as well as through team
• Excellent collaborator and team player
• Excellent written and verbal communication skills able to adjust communication based on audience, able to present confidently at C-level.
• Degree in HCI, Design, Social or Information Systems Sciences beneficial
• Expertise in industry standard wireframing and design tools such as Axure, Sketch, Zeplin, Figma, Adobe CS Suite, InVision, etc. expected
• Solid understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, HTML5, CSS.
• Understanding of both Agile and traditional project management methodologies and the know how to deploy them at relevant contexts;
• Expert understanding of best / tried patterns and current trends in UX / UI practices
• Exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design.

The following attributes determine how the role will be carried out and are required to be a success :

• Leadership - Evident leadership skills
• Innovative - Proactive in learning and being fluent in latest product design & tech trends and manifesting / expecting that in the end solution
• Accountability - Strong analytical and creative problem-solving skills
• Communication - Excellent written, verbal communication and presentation skills
• Strategic - Ability to work on multiple projects simultaneously and independently
• Integrity - Precision and unyielding desire for excellence

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive