Field Service Technician/Service Representative

Description : Job Summary :

Job Summary :

A Field Service Technician is responsible for providing great customer service, help replace glass in windows and doors, install item such as window screens, install window and door sash, and hardware, and meet company safety requirements.

Essential Functions :

• Drive up to 6 hours in a single day
• Replaces glass in windows or doors; Installs items such as window screens, install window or door sash, hardware, etc.
• Performs job site walk-through's and completes necessary paperwork, identifies items that need attention or correction prior to project finalization
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.

e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Primary Responsibilities :

• Performs and completes service jobs on Hayfield Window & Door CO. products in the field
• Problem solves and diagnoses difficult issues in the field
• Provides Customers with helpful information on the care, operation and maintenance of their Hayfield Window products
• Generates and updates all service-related completes in Service Module following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers;

Serves as a Customer Service Champion at all times

• Collects Customer payment as required
• Identifies and orders parts over via Service Module through the advisor
• The ability to be a problem solver and manage multiple tasks, appropriately prioritize responsibilities, and work independently.
• Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly
• Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
• May be asked to assist in the training of new Field Service Technicians or employees in other departments
• Maintains assigned Service vehicle
• Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Completes service work orders and communicates any ongoing customer or product related issues with advisors
• Must have a valid driver's license and be in compliance with company Fleet Safety Policy
• Promotes and facilitates continuous improvement activities in the department

Requirements :

Physical Requirements :

• Valid Driver's License
• Ability to drive up to 6 hours in a single day.
• Ability to use / read / follow a map.
• Window and / or door experience (product knowledge) is preferred
• The ability to lift 75-100 pounds
• Ability to work off a ladder, up to 40 feet.
• Able to use hand and power tools safely and correctly.
• Pre-employment drug screen and random drug screens are required
• Must be able to stand on your feet for long periods of time
• Ability to stand on your feet up to 8 hours a day

Entry Level Qualifications :

• High school diploma or GED equivalent
• Great communication skills to work with customers
• Amazing problem-solving skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Great mechanical aptitude
• Ability to communicate in English

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

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