Job Description
Must have Skills : Apex, Service Cloud, Field Service.
Roles & Responsibilities
- Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches
- Work with business analysts, developers, and stakeholders to implement, integrate and maintain the CRM solution including architecture, design, system testing, and user acceptance testing.
- Determine the scope and corresponding effort estimates for all development work
- Perform code reviews and ensure team follows best practices and SFDC Coding Standards.
- Lead the effort to document technical requirements, architecture, and design of deployment and integration of the solution.
- Communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.
- Coordinate the onshore and offshore teams in support of development activities.
- Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
- Design and mentor team in technical solutioning of business requirements.
In order to deliver the quality solutions, candidate must have :
- Hands on experience in Salesforce OOB functionality and features like,
- Salesforce Service Cloud functionalities
- custom objects and fields
- Page layouts
- Workflow & process builder
- Approval processes
- Security implementation
- Validation rules
- Custom tabs
- Reports and Dashboards
- Security features : Roles, Profiles, Permission Sets & Groups, OWD, Sharing Rules, Apex Sharing, Sharing Sets etc.
- Process flow and email generation according to application requirements
- Flow Builder
Requirement :
- Experience in Application customization and development, including Lightning pages, Lightning Web Components, Aura Components, Apex (classes and triggers).
- Experience in integration of salesforce with other systems using Salesforce APIs, SOAP, Rest API etc.
- Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle.
- Knowledge of Tools : Data-Loader, ANT, Workbench, GIT, Bit-Bucket Version Control.
- Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console
- Setting up of Live Agent, Omni-Channel Routing, Email to Case, Web-to-Case Plan and strategize the deployment activities between sandboxes and to PROD.
- Must have knowledge of deployment activities (CI / CD) between the Salesforce environments.
- Excellent verbal and written communication skills.
- Understand and implement Best Practices and SFDC Coding Standards
- Work independently and raise issues and risks to the project lead / client team Writing documents
Good to Have : Salesforce Service cloud Consultant certification, Salesforce DevOps Skill.
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