Help Desk Analyst (onsite work)
Location : New York, NY
Duration : 6 months contract
Hours : 9.00am 4.00pm (35 hrs / wk)
NOTE - Need the candidates with 3 years experience in MAC, PC, Azure are required.
Our client is looking for someone with past help desk experience (GEEK squad, ticket-based experience).
Summary :
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties :
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
- respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems;
- respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process;
- install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems;
- resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users;
follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Help Desk Analyst
The Help Desk Analyst will provide Level 1 support to clients. Experience working on a help desk/service desk handling tickets preferred. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. Training and mentoring other service de...
Help Desk Analyst - (Desktop Support)
This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. Strong technical knowledge with a focus on Microsoft desktop products: Windows 11, Office 365. ...
Help Desk Analyst
As a Help Desk Analyst, you will be responsible for remote support, desk side support, and occasional travel to different locations across 5 boroughs for support. We are in search of a Help Desk Analyst to join our team located in New York, New York. Minimum of 1 year of experience as a Help Desk An...
Help Desk Analyst III
We are looking for a proficient Help Desk Analyst III to join our team in New York, New York. Provide 'Deskside Support' and manage 'Desktop Hardware'. ...
Help Desk Analyst II
We are offering a long term contract employment opportunity for a Help Desk Analyst II in the education industry, based in New York, New York, United States. Support and manage desktop hardware and computer hardware to ensure efficient operations. Provide Deskside Support to assist users in resolvin...
Help Desk Analyst
Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of technical issues. At H...
Help Desk Analyst
We are seeking an experienced Help Desk Analyst responsible for providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Analyst HET supports over 12,000 employees across the country and internationally. As a Help Desk Analyst, you will provide tec...
Help Desk Analyst
As a ServiceDesk Analyst, this position provides technical software, hardware, and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. This role reports to the ServiceDesk Manager. Positio...
Help Desk Analyst
The Help Desk Analyst will receive end-user Service Desk requests (via phone or electronic) and provide problem resolution to all employees by performing question/problem diagnosis, coordinating identification and resolution processes, and guiding users through step-by-step problem resolutions in a ...
Help Desk Analyst
We are seeking an experienced Help Desk Analyst responsible for providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Analyst HET supports over 12,000 employees across the country and internationally. As a Help Desk Analyst, you will provide tec...