Senior Manager, People Services - Hybrid Remote

Overview

The People & Culture organization at Legacy is about prioritizing our people so that we can prioritize our patients. We are transforming a traditional human resources function into a team of professionals who develop creative solutions to attract, develop and retain diverse, high performing talent.

Within the People & Culture team, we are building a spirit of curiosity, experimenting with innovative approaches and challenging past practices to ensure we aren’t just responding to today’s workforce challenges, but can predict them.

This is a pivotal moment in the healthcare industry, and Legacy’s People & Culture team sees this as an opportunity to reimagine what it means to work in one of the world’s most complex yet rewarding industries.

For us it’s about building a legacy where our people can do their best and be their best.

At Legacy, we strive to offer the best possible services to our patients and our employees. As a Senior Manager of People Services, you will help to maintain this high level of service through your outstanding interpersonal and problem-solving skills and your ability to organize a variety of department activities.

We invite you to consider this opportunity to support the Legacy mission of making life better for others.

This is a hybrid role that requires occasional meetings at a variety of Legacy locations across the Portland Metro area.

On days that onsite activity is not required, individuals in this role may work from remotely.

All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new employee orientation.

Another important thing about Legacy : We strive to be a diverse, culturally responsive, anti-racist organization. Diversity, equity and inclusion is a priority at Legacy it shapes how we work, interact with one another and see the world.

This is a commitment you must share too. If you want to make a real difference in the lives of people, communities and our beloved Pacific Northwest region, please take a look - we invite you to apply and consider joining our team, our organization and our mission.

As the largest nonprofit health system serving the Portland-Southwest Washington and mid-Willamette Valley areas, Legacy Health provides a range of services - we have six hospitals, one of which includes a center solely dedicated to children’s care, Randall Children’s Hospital at Legacy Emanuel.

We run more than 70 primary care, specialty and urgent care clinics, employ nearly 3,000 doctors and providers and more than 13,000 employees.

We also operate labs and a research center. Our major partnerships include those with PacificSource Health Plans and the Unity Center for Behavioral Health, a one-of-a-kind center for people facing a mental health crisis that is collaboratively operated between four regional health systems and numerous community partners.

Responsibilities

Leadership responsibility for the teams administering and coordinating the delivery of Human Resources services provided by the HR Answer Center (HRAC), employee relations, and labor relations.

This role includes the opportunity to advance employee and labor relations in service of creating an engaging and inclusive environment that attracts and retains the best talent.

Therefore, this leader must be able and excited to leverage current best practices within these functions and also identify and implement strategies for improving people services across the answer center, employee relations and labor relations.

CONSULTING AND COLLABORATION :

Collaborates with leadership at all levels and functions within the organization, forming a consultative and reciprocal relationship in providing system-wide technical and consulting services on human resource issues.

Excellent decision-making ability and ability to navigate difficult conversations and issues. Consults, advises and mediates sensitive issues involving employee relations, labor relations, and HR Answer Center, in addition to working cross-functionally with members of the DEI team.

Resolves employee performance problems, concerns, and cases in a timely manner, working in coordination with the Sr. Director of People Services.

POLICY DEVELOPMENT :

Assist in development, interpretation, and administration of system policies and procedures related to People and Culture issues.

TECHNICAL EXPERTISE :

Ensures Employee Relations, Labor Relations, and People and Culture services comply with Legacy’s policies and applicable Federal, State, and local laws, rules, and regulations.

Develops a collaborative approach in service areas, providing adequate training, information, and support to encourage successful team development.

Approachable to staff, spends the time to assist others and provide clear guidance on direction and priorities. Assists direct reports with their questions or concerns on case work and responds in a timely manner.

Helps team set priorities to ensure alignment with organizational, division, departmental, and team goals and progressing work forward.

Serves as a problem solver for the teams, including assisting direct reports with case load, re-assigning cases as needed and, with assistance of Sr.

Director, addressing barriers to teams functionality. Uses sound logic and takes a holistic approach to providing assistance and solutions.

Ensure that projects continue to move with allocation of team project management resources or direct oversite of key initiatives.

Proactively identifies areas of opportunity for training and compliance across the organization and partners with the appropriate team members to create comprehensive processes.

Proactively identifies opportunities for team members and direct reports development of their knowledge and / expertise, industry best practices, and diversity, equity, and inclusion.

COMMUNICATION :

High level interpersonal skills, with an ability to interact and influence all levels of the organization, as well as relate with diverse groups of individuals or organizations in an effective manner.

Assist in developing effective communication strategies to improve understanding and enhance the delivery and implementation of People and Culture programs, policies and initiatives.

Displays political skills and the ability to maneuver through the organization effectively. Assist direct reports with any communication or issues throughout the system.

Ensures clear reporting and escalation mechanisms are in place to keep directors, managers, partners, and clients are informed of progress relative to established targets.

COMPLIANCE REVIEW :

Partners with HR Compliance Counsel, Sr. Director People Services and outside employment counsel, when necessary, to determine compliance with the laws or regulations set forth by industry governing bodies.

PROGRAM EFFECTIVENESS :

Identify opportunities to improve services, policies and / or practices in an effort to enhance the employee experience, foster an inclusive and compliant workplace and engage subject matter experts within employee relations, labor relations and the service center.

Identify metrics to measure and monitor success related to priorities and services. Coordinates Employee Relations, labor relations, and HR Answer Center work and system projects, level-loading the work as needed

Qualifications

Education :

• Bachelor’s degree in human resources, business administration, or related field or equivalent applicable experience.
• Master’s degree preferred.

Experience :

• Eight years of diverse and progressively more responsible human resources experience at a senior practitioner or management level, preferably in a healthcare environment.
• Proven change leader who has experience engaging others in improvement efforts.
• Knowledge of lean or similar process improvement methodologies preferred.
• Eight years of experience overseeing employee relations and labor relations matters, specifically drafting policies and procedures, conducting and overseeing investigations, developing and implementing investigative plans, responding to and resolving grievances, and labor contract bargaining and negotiating within the context of employment laws and regulations.
• Experience implementing and integrating DEI principles and practices into trainings, programs, and strategic that support the workforce.

Skills :

• Ability to think strategically with proven, strong ability to execute and implement a plan within the context of employee relations and labor relations.
• The ability to analyze systems and situations and make recommendations to effectively resolve issues and concerns in a fair and impartial manner in alignment with industry best practices, standards, practices, policies and procedures, and applicable federal, state, and local laws and regulations.
• Excellent communication skills.
• Demonstrated ability to effectively manage people and resources and provide support to staff and customers.
• This leader will have direct oversight and interface with staff members possessing a variety of experience and tenure within human resources and must be able to build strong teams, calibrate workload appropriately and prioritize work in the context of organizational priorities and customer demand.

LEADING AT LEGACY

Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.

Pay Range

USD $0.00 - USD $0.00 / Hr.

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