Position Summary
Under the supervision of the Gift Shop Manager and Sales Floor Coordinators. Responsible for retail sales. Provides Guest service and product information.
Supervision Exercised
Supervised by the Market Center Manager and the Sales Floor Coordinators.
Major Duties and Responsibilities
- Greets Guests cordially, within one (1) minute or less.
- Suggestive sales, using promotional in-store sales, as well using Special Orders to promote sales of inventory. Actively participates in Monthly Sales Incentive Programs.
- Works cooperatively with management and co-workers to develop a Team relationship to achieve desired business goals.
- Provides project and artist information and answer questions regarding arts and crafts, apparel, jewelry, pottery, tobacco, etc.
- Accurately handles all sales transactions through Point-of-Sale systems-cash handling : travelers check verification, credit card processing, Konami, shipping / handling, proper receipt retention and obtaining ID as required.
- Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate.
- Answer telephones politely, takes and records accurate messages and passes them to the appropriate person.
- Performs routing daily tasks :
- Re-stocking and merchandising of inventory
- Affix price labels as directed by Sales Floor Coordinator or Buyer.
- Maintain clean and orderly work areas.
- Maintain and replace / re-stock supplies
- Maintain clean cases, jewelry, and merchandise
- Maintain brochure and informative materials
- Perform miscellaneous job-related duties and assignments.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Ability to understand and follow specific instructions and procedures.
- Ability to effectively deal with public and staff.
- Ability to analyze and solve problems.
- Must be friendly, enjoy working with public and communicate effectively.
- Ability to effectively communicate information and / or policy and procedures in a manner easily understood by the Guest.
- Ability to handle money and balance a cash register drawer.
- Ability to learn point of sales software.
- Knowledge of retail business concepts.
- Ability to lift minimum of 50 pounds.
Requirements :
Minimum Qualifications, Education and Experience
Required :
- High School Diploma, or GED Certification.
- Two (2) years retail experience
Licensing Status
- Must be able to successfully pass a stringent background investigation.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work performed indoors.
- Work is performed on holidays, evenings weekdays and weekends.
- Work requires normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.
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